Chioma Nwodo
Festac, Lagos Nigeria
Summary
Enthusiastic and outgoing professional with over 10 years of management experience and the ability to manage multiple priorities effectively and efficiently. An analytical approach to solving customer problems, and a service-oriented nature, dedicated to building long-lasting relationships with customers to maximize profits and results and encourage repeat business and customer satisfaction.
Overview
12
12
years of professional experience
Work History
T.V Programmer Presenter & Producer
Lumen Christi Television Station
01.2017 - Current
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Researched topics for comment and discussion.
- Read prepared scripts for radio and television shows.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Made promotional appearances at public events.
Manager
King Ken Investment Co.Ltd
06.2014 - 12.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Hotel Manager
Korona Suites
02.2008 - 01.2013
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Promoted hotel brand by incorporating Customer Loyalty program, resulting 25% increase in new business.
Education
Bachelor of Science - Cell Biology & Genetics
University of Lagos
Akoka, LagosSkills
- Complex Problem-Solving
- Critical Thinking
- Leadership
- Microsoft Office Suite
- Exceptional Customer Service Experience
- Company Safety Standards
Timeline
T.V Programmer Presenter & Producer
Lumen Christi Television Station
01.2017 - Current
Manager
King Ken Investment Co.Ltd
06.2014 - 12.2015
Hotel Manager
Korona Suites
02.2008 - 01.2013
Bachelor of Science - Cell Biology & Genetics
University of Lagos
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