CHIOMA OPARA
Marlboro,MD
Summary
Dedicated mental health professional with advanced clinical skills and extensive experience in therapeutic interventions and care planning. Proven ability to collaborate effectively with healthcare teams to develop and implement patient-centered treatment plans. Eager to leverage expertise in psychosocial evaluation and patient care program planning as a Mental Health Care Coordinator.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Director
ResCare Community Services
09.2025 - Current
- Oversee day-to-day operations of the program (residential, workforce, or other service Oversee day-to-day operations of the program (residential, workforce, or other service lines) for the assigned location or region.
- Ensure that services are delivered in alignment with ResCare’s mission, quality standards, and contractual obligations.
- Develop, implement, and monitor policies and procedures relevant to service delivery and client care.
- Supervise and manage staff such as case managers, direct-care workers, program coordinators, and possibly clinical staff.
- Hire, train, evaluate, and coach team members, ensuring compliance with ResCare standards and training requirements.
- Foster a positive work culture, provide mentorship, and lead team meetings.
- Track census (number of clients), forecast revenue, and make operational decisions to meet financial or contract targets.
- Approve or oversee program expenditures and resource allocation.
- Supervise the design and implementation of individualized client service plans, including assessment, case management, job development, or residential supports.
- Coordinate with direct-care teams to ensure clients receive high-quality, person-centered services.
- Serve as a liaison with external stakeholders — community partners, funders, licensing agencies, and referral sources.
- Maintain accurate, timely reporting on program performance, incidents, client progress, and regulatory compliance.
- Analyze data (e.g., quality metrics, financials, census) to inform program decisions.
Mental Health Care Coordinator/Therapist
Aultimate Behavioral Health Services
01.2025 - Current
- Support the development and implementation of treatment plans.
- Provide individual, group, or family counseling sessions under licensed supervision.
- Observe and participate in therapeutic interventions using evidence-based techniques.
- Maintain accurate and confidential client records in compliance with legal and ethical standards.
- Collaborate with licensed clinicians, psychiatrists, social workers, and other healthcare providers.
- Assist in crisis intervention and risk assessments as needed.
- Engage in case management tasks, including client follow-ups and referrals to community resources.
- Participate in supervision meetings and training to enhance clinical skills.
- Stay informed on current mental health research, policies, and best practices.
Program Manager
Apex Healthcare Services
07.2023 - 09.2025
- Facilitates the planning, development, and implementation of person-centered plans; develops a person’s goals and outcomes with clients.
- Coordinates and attends person-centered plan (PCP) and works closely with the team to develop plans.
- Coaches and mentors support staff and attends and participates in meetings. Prepare payroll for direct reports. Monitor and assess staff performance and complete annual evaluations for House Managers/Residential Supervisors
- Monitors, documents, and reports progress toward meeting outcomes; ensures support needs are in place; coordinates communications with other service agencies to ensure the person’s outcomes are met.
- Creates, monitors, and supervises the implementation of service plans and training of staff.
- Monitors all incident reports to ensure patterns of incidents are addressed and written timely.
- Ensures and monitors that each person has a current and appropriate Person Service Plan (ISP). Complete quarterly reports on time.
- Monitors goal progress and recommends revision or implementation of new goals as needed. Tracks clinical service recommendations and supports; communicates with clinicians (i.e. nutrition, fitness, speech, etc.) to ensure timely implementation of services and quarterly reports are completed for the record.
- Coordinates and schedules Clinician training as required. Communicate with RNs regarding service needs and interventions to ensure a plan of care is implemented.
- Communicate with the Behavior Support Clinician to ensure BSPs are completed and monitored. Reviews ABC datasheets, submits ABC data upload BSP and supported documents (including evidence of BSP, Residential/Day Staff Training, BSP consent, Psyc Med Consent, Annual Psychiatric Assessment, and (3) months ABC data) to ensure timely RCRC review.
- Conducts fire drills and emergency evacuation plans with the employees and clients, and ensures they know the emergency meeting places in case of any emergencies and get accounted for.
- Conduct facility inspections weekly to check for any maintenance issues that need to be taken care.
- Ensure that fire extinguishers in all the facilities are in good working condition and up to date. Train the employees on how to use fire extinguishers in case of fire emergencies.
Program Supervisor
DC healthcare Inc
04.2023 - 07.2024
- Delivery and case management, data collection, supervision of residential managers, ensured waiver authorization and billing approval, financial management, completion of Quarterly reports, and submitted promptly.
- Responded to issues generated on MCIS, monitored Data completion on Therap, completed incident reports, coordinated with the Nursing team and other professionals, Quality improvements, and recommendations.
- Provided direct supervision, coaching, and feedback to House Managers/Residential Supervisors in the completion of his/her job duties.
- National Children's Center Senior Mental Health Tech Clifton T Perkins Hospital Center Prepare payroll for direct reports.
- Monitor and assess staff performance and complete annual evaluations for House Managers/Residential Supervisors.
- Participates in all environmental reviews and quality assurance audits for services. Ensured staff were trained in all required topics, including but not limited to First Aid, CPR, Individual Rights, Incident Management and Reporting, ISP goal documentation, core competency, DDS/DDA (MD) mandated training, OHSHA, and Individual specific needs, etc.
- Conducted relevant training as needed.
- Oversees new staff orientation applicable to the program, site, and individual.
- Served as a liaison between families, guardians, and external agencies.
- Maintained all pertinent information related to the individual.
- Coordinates service delivery and case management for services provided.
- Oversees all data collection.
National Children’s Center
04.2023 - 10.2019
- Coordinated and conducted Annual and Semi-Annual reviews of consumer status/progress including an assessment of risks to consumers' rights and protection.
- Ensured completion and receipt of individual clinical team members' reports/meeting evaluations two weeks before scheduled ISP meetings.
- Ensured the follow-up of recommendations stemming from reviews/special meetings.
- Prepared annual ISPs and summaries, which include capability needs assessment, priority of needs, and a summary of clinical reports, activities schedules, and consumer profiles.
- Ensured at least restrictive interventions or practices are utilized.
- Ensured individuals identified as having practices, interventions, and or adaptive equipment, which may pose a risk to people we serve' rights and or protection, are presented to the Human Rights Committee for their review and or approval.
- Prepare semi-annual and annual ISP reports consisting of programming.
- Developed and implemented goal programming and activity schedules
- Monitored data collection on an ongoing basis.
- Provide annual and semi-annual goal progress reports.
- Complete Quality Improvement reports as needed and ensure resolution to any outstanding issues.
- Maintain communication with family/correspondent in regard to residential programming in conjunction with Social Worker.
- Assist in conducting mental health assessments and intake evaluations under supervision.
- Support the development and implementation of treatment plans.
- Provide individual, group, or family counseling sessions under licensed supervision.
- Review ABC datasheets and submit documentation.
- Conduct fire drills and emergency plans.
- Perform weekly facility inspections.
Education
Board Registered Mental Health Professional in Trainee -
Virginia Board of Counseling
01.2025
Doctorate - Healthcare Administration
Virginia University of Lynchburg
12.2023
Master's degree - Human Services Counseling
Liberty University
09.2022
Bachelor's degree - Applied Behavior Analysis
Purdue University Global
01.2020
AA of Arts - General Studies
Prince George's Community College
01.2017
Skills
- Advanced clinical skills
- Therapeutic techniques
- Interventions
- Written communication
- Oral communication
- Prioritization
- Workflow management
- Adaptability
- Interpersonal skills
- Corporate communication
- Documentation skills
- Computer literacy
- Medical billing procedures
- Analytical thinking
- Judgment
- Patient care program planning
- Implementation
- Evaluation
- Problem-solving
- Multi-tasking
- Educational consulting
- Care planning
- Family support
- Psychosocial evaluation
Certification
Certificates in Improving Global Health, The Opioid Crisis in America – Harvard University
Timeline
Program Director
ResCare Community Services
09.2025 - Current
Mental Health Care Coordinator/Therapist
Aultimate Behavioral Health Services
01.2025 - Current
Program Manager
Apex Healthcare Services
07.2023 - 09.2025
Program Supervisor
DC healthcare Inc
04.2023 - 07.2024
National Children’s Center
04.2023 - 10.2019
Doctorate - Healthcare Administration
Virginia University of Lynchburg
Master's degree - Human Services Counseling
Liberty University
Bachelor's degree - Applied Behavior Analysis
Purdue University Global
AA of Arts - General Studies
Prince George's Community College
Board Registered Mental Health Professional in Trainee -
Virginia Board of Counseling
CONTACT
- CHIOMA OPARA
- 240 705 3032
- Chiomaopara4@yahoo.com
- Marlboro, MD 20774