CHIOMA UGWUNNAH
Hawthorne
Summary
Certified Nursing Assistant with experience in team collaboration and patient care. Demonstrates strong problem-solving and communication skills, consistently enhancing patient comfort and safety while ensuring comprehensive care plans. Committed to fostering a supportive environment and driving continuous improvement in healthcare settings.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Playa Del Rey Center
01.2025 - 12.2025
- Provided compassionate personal care to patients, enhancing comfort and well-being.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
Soteria Home Health Agency
05.2024 - 01.2025
- Deliver compassionate care to patients, ensuring comfort and safety. Collaborate with healthcare team to implement care plans and monitor vital signs.
- Carefully transferred patients into beds and wheelchairs using gait belts and other tools.
- Foster a supportive team environment, sharing insights to optimize patient care. Participate in interdisciplinary meetings to ensure comprehensive treatment.
Direct Support Professional
Ladelias Residential Home
05.2023 - 04.2024
- Assist residents with daily activities, enhancing their quality of life and independence.
- Collaborate with healthcare professionals to address resident needs, ensuring comprehensive care.
- Monitor and document resident progress, providing detailed reports to healthcare teams.
- Facilitate social and recreational activities, fostering a supportive community environment.
Technical Support Agent
Tata Consultancy Services (PwC)
04.2022 - 04.2023
- Provided technical support, resolving over 300 user issues monthly, enhancing system reliability.
- Collaborated with cross-functional teams to improve customer satisfaction by 15%, ensuring seamless operations.
- Analyzed and identified recurring problems, implementing solutions that reduced ticket volume by 25%.
- Partnered with cross-functional teams to drive customer satisfaction improvements, ensuring seamless operations and fostering positive user experiences.
Customer Service Representative
Alorica
10.2019 - 04.2022
- Resolved customer inquiries efficiently, maintaining high satisfaction rates and accurate records.
- Implemented process improvements, reducing call handling time and enhancing service quality.
- Analyzed call patterns to identify recurring issues and propose targeted solutions.
- Exceeded performance targets consistently, achieving top-tier resolution rates and contributing to improved customer retention metrics.
Salesperson
Skyzak Limited
10.2016 - 08.2017
- Managed client accounts, surpassing sales targets by over 12%, enhancing customer satisfaction.
- Mastered product knowledge and sales techniques, boosting conversion rates.
- Focused on continuous learning to deliver exceptional customer experiences.
Education
CNA - undefined
Difai City College
Los Angelesundefined
Gastronomy School of Science
Montevideo, Uruguay11.2020
High School - undefined
Sublime College
Nigeria07.2016
Skills
- Problem-solving
- Time management
- Attention to detail
- Communication
LANGUAGES
English
Timeline
Certified Nursing Assistant
Playa Del Rey Center
01.2025 - 12.2025
Certified Nursing Assistant
Soteria Home Health Agency
05.2024 - 01.2025
Direct Support Professional
Ladelias Residential Home
05.2023 - 04.2024
Technical Support Agent
Tata Consultancy Services (PwC)
04.2022 - 04.2023
Customer Service Representative
Alorica
10.2019 - 04.2022
Salesperson
Skyzak Limited
10.2016 - 08.2017
CNA - undefined
Difai City College
undefined
Gastronomy School of Science
High School - undefined
Sublime College