Chip Dillard
Buford,GA
Summary
Upbeat and experienced Digital Advertising Operations leader with a deep passion for music and commitment to excellence. With many years of experience in musical composition, performance, and production as well as Digital Advertising, leading teams and helping customers reach their goals, I am seeking to elevate my career path within the music industry and the music community.
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Customer Success Manager
Operative
12.2021 - 11.2024
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Business Process Design Analyst
Effectv
05.2020 - 11.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Process Delivery & Training Manager - Digital
Effectv
03.2017 - 05.2020
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained new hires to perform cross-training exercises with experienced workers.
Digital Operations Manager, South Division
Comcast Spotlight
12.2012 - 03.2017
- Built and managed Division based team of 8 members
responsible for trafficking online orders in excess of $100 million across 23 markets. - Acted as liaison between Sales and Operations in Division, and worked with Corporate Field Sales team and National Fulfillment Center to ensure campaign goals were met and exceeded. Delivered excellent customer service while helping to build and grow business.
- Created efficiencies by planning and designing new processes for Sales and Operations.
- Developed comprehensive analytics reports to inform strategic decision-making and measure campaign effectiveness.
- Enhanced digital operations efficiency by streamlining processes and implementing innovative solutions.
Lead Singer, Lead Guitarist, Songwriter
Left Front Tire
04.1992 - Current
- Enhanced live shows by developing unique set lists tailored to specific venues and audiences.
- Efficiently managed rehearsal schedules for optimal productivity and performance readiness.
- Fostered productive collaborations with other musicians or artists within the industry for mutually beneficial growth opportunities.
- Collaborated with band members to create harmonious and cohesive performances, strengthening the group''s overall sound.
- Organized successful tours, including booking venues, transportation, accommodations, and promotional materials.
- Achieved consistently positive reviews from both critics and fans alike due to captivating stage presence and exceptional vocal talent during performances.
- Contributed to the songwriting process, resulting in memorable compositions that resonated with fans.
- Performed at various venues, including clubs, festivals, and private events, resulting in increased bookings and fan base growth.
- Developed original music compositions that contributed to the band''s distinct style.
Lead Guitar and Vocals
Barks
05.2022 - Current
- Efficiently learned new material within tight deadlines for recording sessions or special events performances.
- Built strong relationships with fellow musicians, venue owners, promoters, and fans for overall growth of the band''s network.
- Utilized advanced improvisational skills during live performances creating unique audience experiences at each show.
- Prepared diligently for rehearsals and performances, resulting in professional execution of musical material.
Music Producer
Holiday, Letters to Holden
01.2001 - 12.2003
- Provided constructive feedback to artists during songwriting sessions, refining lyrics and melodies for maximum impact.
- Reinforced brand identity through consistent musical themes, making artists instantly recognizable.
- Fostered collaborative studio environment, which enhanced creativity and productivity.
- Supported musicians in developing their unique sound through tailored production strategies and innovative ideas.
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style.
- Streamlined production schedules, aligning team efforts to meet tight deadlines.
- Coordinated with sound engineers for optimizing sound quality, ensuring polished final product.
- Developed strong relationships with industry professionals, leading to successful collaborations on various projects.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
Education
Music, Music Therapy, Interactive Media
Skills
- Business Recovery & Sustainability
- Process Development
- Communications Audits
- Customer Support & Retention
- Order Management Systems & CRM
Ad Operations - Songwriting
- Confident stage presence
- Collaborative mindset
- Tour experience
- Guitarist / Guitar tech
- Music Production
Accomplishments
Digital Ad Operations
- Designed and deployed workflow for Impressions Based Invoicing
- Facilitated transition of Ad Server trafficking duties from Enterprise team to Field teams. Responsible for workflow design, step by step documentation, training, deployment, and adoption.
- Initiated and led workflow standardization for Digital Traffic Teams in 4 Ops centers to promote most efficient and effective methods, improve morale, and decrease turn-around times for campaigns going live.
Touring Musician
- Toured extensively, playing 100-150 shows per year from 1997 to 2005.
Performed at:
- Music Midtown in 2000 and 2001, headlining the 99x Locals Only stage.
- 99x's Big Day out and Upstart festivals.
- AthFest - multiple years (recently in June 2024)
- Atlantis Music Conference - multiple years
- Vans Warped Tour - 2001 Atlanta
Television & Movies
- Songs featured on several TV shows and movies, with the song "Bring You Down" selected as the third track from the original motion picture soundtrack for the movie "Americal Pie 2," earning the bands first RIAA certified gold record.
Timeline
Lead Guitar and Vocals - Barks
05.2022 - Current
Customer Success Manager - Operative
12.2021 - 11.2024
Business Process Design Analyst - Effectv
05.2020 - 11.2021
Process Delivery & Training Manager - Digital - Effectv
03.2017 - 05.2020
Digital Operations Manager, South Division - Comcast Spotlight
12.2012 - 03.2017
Music Producer - Holiday, Letters to Holden
01.2001 - 12.2003
Lead Singer, Lead Guitarist, Songwriter - Left Front Tire
04.1992 - Current
University of Georgia - , Music, Music Therapy, Interactive Media
Certification
- Yahoo Advanced TV Certification: ID 301177969 Mar 2024
- The Trade Desk Edge Academy Certified: Executive Program: Dec 2021
- IAB Digital Media Sales Certification: DMSC00206 November 2012 – March 2017
- Eagle Scout – Boy Scouts of America 1996
Affiliations
- Universal Music Group: "Bring You Down" - American Pie 2 Soundtrack
Published Works
EP Releases: Left Front Tire
"Left Front Tire" 1996
"Social Icon" 1999
"42 Ways to Lose a Friend" 2003
Single Releases: Left Front Tire
"Ride On" 2021
Single Releases: Barks
"Atypical" 2023
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