Chipo Karen Chivese
Harare,HA
Summary
A highly skilled motivated, confident and administration undergraduate with a great passion for sales and customer service. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Virtual Administrative Assistant
`MORA Mining and Exploration
01.2023 - 02.2024
- Executed travel arrangements by researching and booking flights and accommodations using Google calender
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information using Evernote
- Coordinated Skype and Zoom calls across multiple time zones.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Conferred with customers by telephone, chat or email to provide information. managed atleast 25 phonecalls and email fro customers per day.
- Coordinate meetings within the company using microsoft teams.
Sales Assistant
Dr Amal Alias Gynecology Centre
01.2020 - 01.2021
- Work with local sales team, owners and managers to develop sales plans through zoom calls, skype and microsoft teams
- Helped customers locate products and checked store system for merchandise at other sites using CRM.
- Assisted customers with prompt and polite support in-person and via telephone.
- Respond to customers’ inquiries, requests and orders in a timely and responsible manner through Zendesk
- Consistently meet/exceed sales goals across full range of digital product lines
- Personally maintain and grow revenue from account list, as well as prospective new advertisers
- Prepare and process creative layout designs, templates, ad orders, payments
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Operate within approved deadlines, policies and procedures.
Customer Service Representative
Cullian Corporation
01.2017 - 01.2020
- Suggest improvements to work processes and practices which are in place to maximize performance and productivity
- Accurate processed the customer transactions audited and reconciled daily cash receipts
- Research on customer's need and product integration into the market
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts by using Freshdesk
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences for this i used E commerce.The target was atleast 70 customers per day.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Production Administrator
Sable Press
01.2015 - 01.2017
- Received all production orders and invoicing
- Demonstrating products and educating customer on their needs
- Managing Loading, unloading cross docking, transshipment process and monitoring delivery dates
- Communicating orders to the rest of team and material handling of all imports
- Maintaining sales records and review their prices.
Education
BSc Honours degree in Administration -
University of Zimbabwe
12.2015
Skills
- Ability to use all Microsoft tools, Zendesk, E-Commerce, Fresh Desk, Google Calender and CRM
- Interpersonal skills Negotiating skills, enhance systems and process and professional communicate
- Travel Arrangements
- File Management
- Workflow Optimization
- Call Management
- Account updating
- Scheduling
- Paperwork Processing
- Technical Troubleshooting
- Account Management
- Escalation management
Timeline
Virtual Administrative Assistant
`MORA Mining and Exploration
01.2023 - 02.2024
Sales Assistant
Dr Amal Alias Gynecology Centre
01.2020 - 01.2021
Customer Service Representative
Cullian Corporation
01.2017 - 01.2020
Production Administrator
Sable Press
01.2015 - 01.2017
BSc Honours degree in Administration -
University of Zimbabwe
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