Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiqrita Ware

Auburn,AL

Summary

Reliable team member with experience in multiple areas Production Operations, Customer Service, as well as Hospitality. Proven track record of meeting goals and ensuring quality standards are met. Expertise in trouble shooting, problem-solving, and process improvement initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

FoundEver
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manufacturing Associate

General Electric Aerospace
07.2019 - 05.2024
  • Organized work to meet demanding production goals.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
  • Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
  • Implemented 5S methodology to maintain organized and efficient production area.
  • Operated Ipsen Furnace ensuring that all products could withstand specified temperatures.
  • Inspected packaged up parts to be shipped out to coating house/re-inspected parts once shipped back and placed them on production lines.
  • Filing of paperwork associated with the parts in filing cabinet system.

Scale Operator

Golden State Food
08.2018 - 07.2019
  • Maintained smooth operations by promptly addressing any scale malfunctions or issues.
  • Promoted a positive company image by maintaining a clean, organized work area at all times.
  • Assisted in training new staff on proper use of scales and procedures.
  • Visually inspected finished product for contamination.
  • Verified that all bins were the correct weight before having them removed from the scales.

Administrative Assistant of Maintenance

Donghee
01.2014 - 06.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Purchased new equipment,supplies, and furnishings.
  • Monitored Inventory levels of spare parts required for ongoing repair jobs or scheduled preventative maintenance tasks.
  • Documented best practices related to maintenance activities so that they can be shared across teams or departments.

Quality Inspector

Pyongsan America
11.2012 - 01.2014
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
  • Inspected parts with accuracy, reporting problems or defects quickly.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
05.2009 - 01.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Production Associate

Briggs and Stratton
10.2002 - 01.2009
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Customer Service Representative

Afni Call Center Inc
01.2000 - 10.2002
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

No Degree - Pharmacy Technician Certification

Southern Union State Community College
Opelika, AL
10-2025

High School Diploma -

Auburn High School
Auburn, Alabama
06-1997

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Organizational skills
  • Scheduling
  • Document processing
  • Team development
  • Administrative support
  • Microsoft Office
  • Time Management
  • Continuous Improvement
  • Blue Print Reading
  • Production and Assembly Experience

Timeline

Customer Service Representative

FoundEver
01.2025 - Current

Manufacturing Associate

General Electric Aerospace
07.2019 - 05.2024

Scale Operator

Golden State Food
08.2018 - 07.2019

Administrative Assistant of Maintenance

Donghee
01.2014 - 06.2017

Quality Inspector

Pyongsan America
11.2012 - 01.2014

Front Desk Receptionist

Holiday Inn Express Hotel Suites
05.2009 - 01.2014

Production Associate

Briggs and Stratton
10.2002 - 01.2009

Customer Service Representative

Afni Call Center Inc
01.2000 - 10.2002

No Degree - Pharmacy Technician Certification

Southern Union State Community College

High School Diploma -

Auburn High School

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Chiqrita Ware