Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chiquanta Higgins

Lafayette,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth
ethic, adaptability and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claims Specialist

Allstate Insurance Company
03.2021 - Current
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Maintained accurate documentation of all claim activity within designated system.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Processed payments for valid claims according to established procedures.
  • Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
  • Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.

Customer Service Agent

Verizon Wireless
Remote
01.2020 - 03.2021
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Tracked orders from placement to delivery using internal systems.
  • Advised customers on purchasing decisions based on their individual needs.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Answered incoming calls promptly and professionally within company standards.
  • Processed customer payments in a timely manner.
  • Researched customer accounts for any discrepancies or outstanding payments.

Customer Service Specialist

Aflac
Columbus, GA
08.2017 - 11.2019
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Call Center Team Leader

Childcare Network
Columbus, GA
03.2017 - 08.2018
  • Managed team of 10 customer service representatives, providing guidance and coaching to ensure quality standards were met.
  • Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
  • Conducted regular one-on-one meetings with team members to discuss performance goals and objectives.
  • Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
  • Participated in various projects related to call center operations improvement initiatives.
  • Handled customer complaints in a professional manner.

Education

Associate of Applied Science -

Southern Union State Community College
Opelika, AL
12-2025

High School Diploma -

Dawson Street Christian School
La Grange, GA
05.2008

Certificated Medical Assistant

1 On 1 Technical College
Phenix City, AL

Skills

  • Content Management Expertise
    Experience in Leadership
    Quantitative Skills
    Improvement Plan Knowledge
    Collections Proficiency
    Attention to Detail
    Customer Relations
    Issue Resolution
    Managing Delinquent Accounts
    Debt Repayment Negotiation
    Policies Implementation
    Decision Making

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.

Certification

  • Certified Clinical Medical Assistant (CCMA)
  • [Insurance Claims Adjuster ]
    AdjusterPro Training Exam Prep-
    2024- currently

Timeline

Claims Specialist

Allstate Insurance Company
03.2021 - Current

Customer Service Agent

Verizon Wireless
01.2020 - 03.2021

Customer Service Specialist

Aflac
08.2017 - 11.2019

Call Center Team Leader

Childcare Network
03.2017 - 08.2018

Associate of Applied Science -

Southern Union State Community College

High School Diploma -

Dawson Street Christian School

Certificated Medical Assistant

1 On 1 Technical College

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Chiquanta Higgins