Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Chiquilla Hodge

Clinton Township,MI

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

14
14
years of professional experience

Work History

Logistics Operations Manager

EJKJ LOGISTICS INC
02.2022 - Current
  • Coordinated dispatching of 60 or more drivers to accomplish daily delivery requirements.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Optimized returns and investments by effectively managing and directing distribution operations.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Coordinated engagement activities.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Food Delivery Driver

Various
08.2019 - 03.2022
  • Doordash
  • Grubhub
  • Shipt Inc.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Managed and delivered approximately 30 or more orders a day maximizing earnings.

Customer Service Representative

Northland Roller Rink
06.2019 - 08.2019
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests for products, services, and company information.

Call Center Customer Service Representative

Kelly Services
10.2018 - 01.2019
  • Banking
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Call Center Customer Service Representative

Concentrix
08.2016 - 03.2018
  • Apple Products
  • Inbound and Outbound Calls
  • Type 30+ WPM
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high levels of call flow and responded to technical support needs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Security Officer/ Assistant Supervisor

Securitas
10.2014 - 11.2016
  • Responsible for ensuring employee’s attendance and appearance met company standards.
  • Monitored cameras for suspicious activity.
  • Checked in truck drivers.
  • Take calls and respond to alarms.
  • Established team priorities, maintained schedules and monitored performance.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Pizza Maker

Blaze Pizza
10.2013 - 09.2014
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Trained for shift leader position
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Cashier

Checkers
04.2013 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.

Server

Denny's
10.2011 - 04.2013
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Assisted fellow employees in manager’s absence.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High school diploma -

Southfield High School
Southfield, MI
06.2011

Skills

  • Cross-departmental collaboration
  • Data-driven decision making
  • Process documentation
  • Effective work delegation
  • Performance refinement
  • Implementation of strategic initiatives
  • Effective problem resolution
  • Inventory management
  • Training team members
  • Proficient in operating systems: Windows, macOS, and Android
  • Coordinating team schedules

Accomplishments

  • Supervised team of 60 plus staff members.
  • Achieved Top 5 Driver for 3 months in a row by delivering packages with great customer service, accuracy and efficiency.
  • Promoted 4 times within 3 years by contributing to training and the success of the company.
  • Lead Trainer
  • Compliance Manager

Languages

English - Fluent

Timeline

Logistics Operations Manager

EJKJ LOGISTICS INC
02.2022 - Current

Food Delivery Driver

Various
08.2019 - 03.2022

Customer Service Representative

Northland Roller Rink
06.2019 - 08.2019

Call Center Customer Service Representative

Kelly Services
10.2018 - 01.2019

Call Center Customer Service Representative

Concentrix
08.2016 - 03.2018

Security Officer/ Assistant Supervisor

Securitas
10.2014 - 11.2016

Pizza Maker

Blaze Pizza
10.2013 - 09.2014

Cashier

Checkers
04.2013 - 08.2013

Server

Denny's
10.2011 - 04.2013

High school diploma -

Southfield High School

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