Chiquita Bellamy
Mayfield Heights,OH
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
14
14
years of professional experience
Work History
Recruiter
PNC Bank
12.2021 - Current
- Interview candidates for positions within the organization
- Recommend promotions or reassignment to management
- Identify developmental and training needs of employees, arrange onboarding and development training
- Negotiate candidate salaries and prepared employee's offer terms
- Communicate duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations
- Initiate ways to improve production, work processes to increase the quality of work
- Communicate appropriately and consistently with hiring managers, HR partners, and all external contacts and potential candidates (regardless of that individual's eventual disposition on the search); ensures a positive client and candidate experience
- Understands and leverages external market trends to inform talent and organization decisions as well as assist with workforce planning and provide for opportunistic hiring of talent
- Oversees the completion of background checks on final candidates
- Leverage online recruiting resources (LinkedIn, community organizations, associations, etc.) to identify quality leads
- Help Coordinate Lead Summits and Leadership Conferences when needed
- Attend and host college careers days, while building effective internship programs and evaluating junior candidates when needed
- Hosted job fairs
- Responsible for building and maintaining functional project plans to support business needs
Patient Access Representative
University Hospital
07.2019 - Current
- Check-in patient's when arriving for medical emergencies
- Answer the phone to address patient inquires and scheduling appointments
- Communicate information and important details to other medical care staff
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
HR Service Center Specialist
PNC Bank
12.2020 - 12.2021
- Facilitated human resources programs and supports all customer service and administrative duties pertaining to HR services
- Knowledge of employment and labor laws
- Assisted in drawing payroll information from the company database to assist with payroll questions and issues
- Give advice, counsel, or instruction to employees on work and administrative matters
- Answered 30-60 phone calls, respond to emails and IM's, create cases, and preform responsibilities within the established service level agreements for each duty assigned
- Ensured data accuracy and maintaining a high level of data integrity in HR databases
Universal Banker
PNC Bank
04.2019 - 12.2020
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
Retail Sales, Personal Stylist
Nordstrom
06.2018 - 05.2020
- Make twenty-five outbound calls to customers weekly regarding sales and promotions
- Assisted customers with meeting their purchasing
- Increased business through use of Personal Book, store traffic, customer referrals
- Provided expertise and honest confident feedback regarding merchandise style and fit
- Used directive selling skills through cross, team and on-line selling to promote key items
- Suggested new merchandise and invite customers to upcoming events
- Follow-up with customers regarding their online orders
- Exceeded sales goals by 40% utilizing exemplary customer service skills.
Administration Program Coordinator
Cleveland Clinic
08.2014 - 06.2018
- Ensure the maximum utilization of resources and the achievement of process and financial objectives
- Interview candidates for positions within the organization
- Recommend promotions or reassignment to management
- Assign work to subordinates based on priorities, selective requirements of assignments, and the capabilities of employees
- Lead Team Engaged Huddles and Department Meetings
- Managed work-force database
- Effect minor disciplinary measures, recommend other actions in more serious cases
- Coached staff to achieve 90% monthly call ratio
- Initiate ways to improve production, work processes to increase the quality of work
- Engaged in daily, weekly process improvement initiatives
- Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action
- Developed departmental SOPs as needed
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Hear and resolved complaints from employees and patients, refer group grievances and/or more serious unresolved complaints as appropriate
Financial Coordinator Transplant
Cleveland Clinic
01.2013 - 08.2014
- Clarifying and coordinating the financial patient-specific aspects of care
- Educated patients on their deductibles and reimbursement
- Negotiated non-standard contracts with insurance companies for transplant patients
- Demonstrated effective commutation with case managers from various insurance companies
- Verified of insurance benefit eligibility, insurance pre-certification and insurance authorizations
- Assisted patients with financial care as appropriate
- Maintained HIPPA Compliance certification
- Prepared estimates of hospital and physician
- Coordinated adjustments with Financial Services
- Exceeded productivity standards by 10% monthly
- Maintains up-to-date knowledge of computer applications/systems
Department Team Lead
Cleveland Clinic
01.2011 - 01.2013
- Process incoming cash from patients and other departments
- Interview candidates for positions within the organization
- Recommend promotions or reassignment to management
- Identify developmental and training needs of employees, providing or arranging for needed development and training
- Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action
- Give advice, counsel, or instruction to employees on work and administrative matters
- Initiate ways to improve production, work processes to increase the quality of work
- Assign work to subordinates based on priorities, selective requirements of assignments, and the capabilities of employees
- Hear and resolved complaints from employees and patients, refer group grievances and/or more serious unresolved complaints as appropriate
- Effect minor disciplinary measures, recommend other actions in more serious cases
Financial Coordinator
Cleveland Clinic/ Marymount Hospital
12.2009 - 01.2011
- Clarifying and coordinating the financial patient-specific aspects of care
- Processed Financial Loans
- Educated patients on their deductibles and reimbursement
- Negotiates non-standard contracts with insurance companies for transplant patients
- Demonstrated effective commutation with case managers from various insurance companies
- Verified of insurance benefit eligibility, insurance pre-certification and insurance authorizations
- Assisted patients with financial care as appropriate
- Maintained HIPPA Compliance certification
- Prepared estimates of hospital and physician
- Coordinated adjustments with Financial Services
- Exceeded productivity standards by 10% monthly
- Maintained up-to-date knowledge of computer applications/systems
Education
Bachelor of Science - Business Administration, Human Resource Management
Chancellor University
Cleveland, Ohio05.2010
Skills
- Talent Acquisition
- Recruiting and Sourcing
- Onboarding Coordination
- Administrative Skills
- Recruiting Software Experience
Timeline
Recruiter
PNC Bank
12.2021 - Current
HR Service Center Specialist
PNC Bank
12.2020 - 12.2021
Patient Access Representative
University Hospital
07.2019 - Current
Universal Banker
PNC Bank
04.2019 - 12.2020
Retail Sales, Personal Stylist
Nordstrom
06.2018 - 05.2020
Administration Program Coordinator
Cleveland Clinic
08.2014 - 06.2018
Financial Coordinator Transplant
Cleveland Clinic
01.2013 - 08.2014
Department Team Lead
Cleveland Clinic
01.2011 - 01.2013
Financial Coordinator
Cleveland Clinic/ Marymount Hospital
12.2009 - 01.2011
Bachelor of Science - Business Administration, Human Resource Management
Chancellor University