Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chiquita Benjamin

Lugoff,SC

Summary

Dynamic and results-driven professional with a proven track record at Palmetto GBA, excelling in customer service and conflict resolution. Recognized for achieving over 75% first call resolution, demonstrating strong communication and analytical skills. Committed to fostering positive relationships and enhancing client satisfaction through personalized care and effective problem-solving strategies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier

POPS MART FUEL
02.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Sales Associate

Spectrum
08.2024 - 02.2025


  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Defuse 15+ escalated calls per day and if necessary open task for appropriate department to resolve problem.
  • Provide technical assistance to customers.
  • Drove quality assurance (QA) from an average of 75% to 91%

Adoptions Case Manager Assistant

Department of Social Services
03.2022 - 08.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Responsible for obtaining all birth certificates for all children in care.


Eligibility Specialist

Department of Social Services
11.2019 - 03.2022
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Interviewed applicants and explained scope of different available benefits.
  • Coordinated referral services for eligible families, connecting them with vital support systems and resources.

Customer Service Representative

Palmetto GBA
06.2011 - 11.2019
  • Timely and accurately responded to and addressed customer inquiries, providing exemplary service.
  • Identified and analyzed information to refer suspected fraudulent activities to appropriate areas.
  • Trained and developed new associates on best practices and procedures.
  • Consistently received highest call volume award by averaging 100+ phone calls a day.
  • Recognized with customer service award for regularly exceeding expectations on customer surveys.
  • Provided first call resolution to more than 75% of incoming customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

LUGOFF-ELGIN HIGH SCHOOL
LUGOFF, SC

Skills

  • Problem-solving
  • Honest and dependable
  • Communication
  • Active listening
  • Conflict Resolution
  • Team Leadership
  • Adaptability
  • Organization
  • Patience
  • Time Management
  • Team-Player
  • Dedicated
  • Great Attitude
  • Organized
  • Professionalism
  • Highly Driven
    Creativity
  • Decision Making
  • Critical Thinking
  • Empathy
  • Analytical
  • Google Docs
  • Personalized Care

Certification

  • Licensed Life Insurance Agent

Timeline

Cashier

POPS MART FUEL
02.2025 - Current

Sales Associate

Spectrum
08.2024 - 02.2025

Adoptions Case Manager Assistant

Department of Social Services
03.2022 - 08.2024

Eligibility Specialist

Department of Social Services
11.2019 - 03.2022

Customer Service Representative

Palmetto GBA
06.2011 - 11.2019

High School Diploma -

LUGOFF-ELGIN HIGH SCHOOL

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