Chiquita Brewster
Pasadena,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Sonder USA
Remote, TX
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative/Quality Control Inspector
Omaha Steaks International
Remote, TX
01.2016 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Quality Assurance Specialist
Guardian Interlock
Remote, TX
01.2010 - 05.2015
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Customer Service Representative
Nov 1
Remote, TX
06.2004 - 02.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Certified Phlebotomy
Phlebotomy Sticks School
Jonesboro, LAAssociate of Arts - Medical Assisting
Camelot College
Baton Rouge, LA05.2008
High School Diploma -
Ruston High School
Ruston, LA01.2002
Skills
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Upselling Products and Services
- Understanding Customer Needs
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Livechat Messaging
- Inquiry Requests
Timeline
Customer Service Representative
Sonder USA
05.2018 - Current
Customer Service Representative/Quality Control Inspector
Omaha Steaks International
01.2016 - 01.2022
Quality Assurance Specialist
Guardian Interlock
01.2010 - 05.2015
Customer Service Representative
Nov 1
06.2004 - 02.2009
No Degree - Certified Phlebotomy
Phlebotomy Sticks School
Associate of Arts - Medical Assisting
Camelot College
High School Diploma -
Ruston High School
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