Chiquita Byrd

Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment

• Forecasted sales, inventory demand, and labor requirements and developed operational plans
• Led team by example to maintain focus on performance and achieving targets
• Setting clear expectations for 8 team members' daily performance, conducting periodic evaluations, and implementing corrective actions.

• Created appeals for Medicare beneficiaries 60+ customers per day
• Managed beneficiaries appeal registration process, confirming data accuracy and completeness
• Provided exceptional customer service to beneficiaries
• Verified insurance eligibility/coverage

• Taking 60+ calls per day
• Maintained customer satisfaction with forward-thinking strategies while focusing on addressing customer needs and resolving concerns.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Maintained an exceptional level of service across Murphy USA
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

• Promptly managed customer service inquiries, complaints, and service requests for policyholder
• Received 100+ inbound calls with occasional outbound calls to policyholders.
• Exceeded performance metrics consistently, earning recognition as "Top Performer" amongst team members