Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiquita Davis

Orlando,FL

Summary

Dynamic Patient Financial Counselor with expertise in insurance verification and a strong commitment to customer service at Aspire Health Partners. Proven track record in resolving complex claims and enhancing patient satisfaction. Skilled in medical billing and project management, consistently improving processes to support timely admissions and optimize financial outcomes.

Professional with strong background in financial counseling and patient interactions. Demonstrated ability to navigate complex billing systems and insurance protocols, ensuring clear communication and resolution of financial matters. Known for strong collaboration skills and adaptable approach to changing needs, consistently achieving results. Skilled in financial analysis, patient advocacy, and effective problem-solving, highly valued by employers.

Overview

9
9
years of professional experience

Work History

Patient Financial Counselor

Aspire Health Partners
02.2024 - Current
  • Streamlined patient flow by coordinating with interdisciplinary teams for timely admissions, discharges, and transfers.
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Updated patient contact information to support accurate electronic medical records.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.

Prior Authorization Pharmacy Technician

Elevance Health
03.2022 - Current
  • Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
  • Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
  • Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
  • Contributed to increasing pharmacy revenue by efficiently processing insurance claims and resolving billing issues.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Supported pharmacy operations through meticulous record-keeping and accurate data entry into relevant systems.
  • Conducted regular audits of billing procedures to maintain accuracy and prevent discrepancies in financial records.

Pharmacy Customer Service Team Lead

CVS Specialty Pharmacy
01.2017 - 05.2022
  • Served as a point of contact for patients seeking assistance with insurance claims or billing issues, ultimately improving customer satisfaction rates.
  • Monitored system performance metrics, identifying areas for improvement and implementing strategies to optimize pharmacy informatics infrastructure.
  • Trained new staff members on company-specific billing procedures, contributing to a seamless onboarding experience.
  • Resolved complex insurance issues, working diligently with insurers to ensure timely coverage approvals for patients'' medications.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate Medicare billing.
  • Met or exceeded billing requirements on consistent basis.
  • Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.

Education

Associates - Healthcare Administration

Columbia College
Orlando, FL
08-2018

High School Diploma -

Evans High
Orlando, FL
05-2004

Skills

  • Medicare expertise
  • Claims processing
  • Payment negotiations
  • Insurance verification
  • Medical billing
  • Customer service
  • Patient registration
  • Project management
  • Coaching and mentoring

Timeline

Patient Financial Counselor

Aspire Health Partners
02.2024 - Current

Prior Authorization Pharmacy Technician

Elevance Health
03.2022 - Current

Pharmacy Customer Service Team Lead

CVS Specialty Pharmacy
01.2017 - 05.2022

Associates - Healthcare Administration

Columbia College

High School Diploma -

Evans High

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