Chiquita Evans
Farmville,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dialysis Technician
Fresenius Kidney Care Dialysis
Farmville, VA
10.2018 - Current
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Performed routine quality control and safety checks on all equipment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Safely transported, transferred, and positioned patients on chairs for treatment.
- Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
PCT
John Randolph Medical Center
Hopewell, VA
04.2018 - 10.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Certified Nursing Assistant
Brandermill Woods Senior Living
Brandermill, VA
09.2015 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Education
High School Diploma -
Prince Edward County High School
Farmville, VA06.2003
Skills
- Shipment Processing
- Special Assignments
- Item Ticketing and Pricing
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Customer Retention Strategies
- Upbeat and Positive Personality
- Reading Comprehension
- Exceeding Customer Expectations
- Responding to Difficult Customers
- Call Documentation
- Strong Communication and Interpersonal Skills
Accomplishments
Patient Access Manager in charge of appointments and schedule.
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
Dialysis Technician
Fresenius Kidney Care Dialysis
10.2018 - Current
PCT
John Randolph Medical Center
04.2018 - 10.2018
Certified Nursing Assistant
Brandermill Woods Senior Living
09.2015 - 04.2018
High School Diploma -
Prince Edward County High School
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