Chiquita Glover-Perkins
Summary
Highly motivated professional with nearly three decades of dedicated service at GEICO insurance, seeking a career change to leverage my diverse skill set and extensive experience. Known for unwavering reliability and a keen eye for detail, I am driven by an exceptional work ethic and a commitment to exceeding expectations. My philosophy centers around fostering productive working relationships to achieve both company objectives and personal growth.
I have a proven track record of thriving in fast-paced, deadline-driven environments, where I excel at managing goals and facilitating team development. My history is marked by successful collaboration in team-oriented settings as well as the ability to excel independently. With over 15 years of management experience, I have honed my skills in leadership, team motivation, and goal management. Additionally, I possess a strong technical foundation and a wealth of knowledge that I am eager to apply to new challenges and opportunities in my career transition.
Overview
30
30
years of professional experience
Work History
Senior Claims Home Office Business Analyst
GEICO
12.1997 - 12.2023
- Viewed reports regularly to make sure processing was conducted efficiently.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Maintained claims data in GEICO Claim systems.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Also, have 15 years of Claims Management experience.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Leverage leadership skills to identify deficiencies and opportunities to improve polices, procedures and controls.
- Casualty adjuster experience for all levels of claim handling with six years of litigation claims handling including court hearing and mediations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Fire and Farm Policy Analyst
Georgia Farm Bureau
01.1994 - 12.1997
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Education
MBA - Business Administration And Management
Keller Graduate of DeVry University
Chicago, IL10.2008
Bachelor of Science - Business Information Systems
Mercer University
Macon, GA05.2003
Associate of Arts - Business Administration
Macon State College
Macon, GA05.2000
Skills
- Planning and Organization
- Team Motivation
- Personnel Training
- Performance Monitoring
- MS Office Suite
- Procedure Implementation
- Goal Setting
- Operational Reporting
- Customer Service
- Critical Thinking
- Prioritizing and Planning
- Willing to Learn
- Decision-Making
- Compliance Assessment
Timeline
Senior Claims Home Office Business Analyst
GEICO
12.1997 - 12.2023
Fire and Farm Policy Analyst
Georgia Farm Bureau
01.1994 - 12.1997
MBA - Business Administration And Management
Keller Graduate of DeVry University
Bachelor of Science - Business Information Systems
Mercer University
Associate of Arts - Business Administration
Macon State College
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