Chiquita Glover-Perkins
Summary
Highly motivated professional with nearly three decades of dedicated service at GEICO insurance, seeking a career change to leverage my diverse skill set and extensive experience. Known for unwavering reliability and a keen eye for detail, I am driven by an exceptional work ethic and a commitment to exceeding expectations. My philosophy centers around fostering productive working relationships to achieve both company objectives and personal growth.
I have a proven track record of thriving in fast-paced, deadline-driven environments, where I excel at managing goals and facilitating team development. My history is marked by successful collaboration in team-oriented settings as well as the ability to excel independently. With over 15 years of management experience, I have honed my skills in leadership, team motivation, and goal management. Additionally, I possess a strong technical foundation and a wealth of knowledge that I am eager to apply to new challenges and opportunities in my career transition.
Overview
30
30
years of professional experience
Work History
Senior Claims Home Office Business Analyst
GEICO
Macon, GA
12.1997 - 12.2023
- Viewed reports regularly to make sure processing was conducted efficiently.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Maintained claims data in GEICO Claim systems.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Also, have 15 years of Claims Management experience.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Leverage leadership skills to identify deficiencies and opportunities to improve polices, procedures and controls.
- Casualty adjuster experience for all levels of claim handling with six years of litigation claims handling including court hearing and mediations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Fire and Farm Policy Analyst
Georgia Farm Bureau
Macon, GA
01.1994 - 12.1997
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Education
MBA - Business Administration And Management
Keller Graduate of DeVry University
Chicago, IL10.2008
Bachelor of Science - Business Information Systems
Mercer University
Macon, GA05.2003
Associate of Arts - Business Administration
Macon State College
Macon, GA05.2000
Skills
- Planning and Organization
- Team Motivation
- Personnel Training
- Performance Monitoring
- MS Office Suite
- Procedure Implementation
- Goal Setting
- Operational Reporting
- Customer Service
- Critical Thinking
- Prioritizing and Planning
- Willing to Learn
- Decision-Making
- Compliance Assessment
Timeline
Senior Claims Home Office Business Analyst
GEICO
12.1997 - 12.2023
Fire and Farm Policy Analyst
Georgia Farm Bureau
01.1994 - 12.1997
MBA - Business Administration And Management
Keller Graduate of DeVry University
Bachelor of Science - Business Information Systems
Mercer University
Associate of Arts - Business Administration
Macon State College