Chiquita Lester, LMHC

Efficiently evaluates psychosocial needs and provides therapeutic services that enhance patients functioning, emotional wellbeing and behavior.

• Uses advanced counseling skills and evidenced based practices to establish goals and treatment plans with patients.
• Successfully encourages patients to participate in cognitive behavioral, systemic and affective therapeutic interventions.
• Proficiently collaborate and communicate with multidisciplinary team, other mental and health care professionals and ensure effective and timely transitioning of care.

Actively severed as the primary point of contact for key stakeholders within the United States Postal Services as such efficiently provided expert level consultation. Competently provided short term counseling, coaching, behavioral health consultation, educational and training activities either in person, telephonically, or via video.

• Attentively monitored referrals, promptly follow-up counseling calls, maintained a thorough tracking system, and diligently promoted the EAP program and services.
• Proficiently provided critical incident response and psychological first aid for events that impacted the workforce.

Productively led and developed teams while focusing on business-level SLAs. Successfully managed and retained 100% of assigned customers' accounts.

• Effectively supervised and led a team of 20, analyzed strengths and areas of development, leading to 100% cohesiveness.
• Successfully developed onboarding materials for new hires.

Skillfully coached, mentored, motivated, and provided behavioral, emotional, and attitudinal information toward an assessment of specifiers relevant to a DSM diagnosis. Effectively performed initial evaluations of client's needs and developed customized treatment plans and discharge planning.

• Thoroughly, coordinated with social and medical agencies, healthcare providers, community outreach programs, increased client growth by 25%.
• Successfully completed continuing education courses to maintain National Certified Counselor certification and stay updated on the latest practices.

Effectively built and maintained healthy working relations with individuals, families, school staff, referral services, and colleague, leading to 75% of successful outcomes. Ably conducted intakes and assessments, provided crisis intervention, and educated to school staff.Confidently used Trauma- Focused Cognitive and Cognitive Behavioral Therapy, Improving interpersonal and coping skills.

• Facilitated individual, family and group therapy sessions.
• Adequately typed and maintained group and individual progress notes and documentation within 24 hours to submit to billing.

Effectively assessed and triaged an individuals' mental health status for level of care in a timely manner. Professionally presented efficient customer services to include excellent oral and written communication skills.

• Thoroughly reviewed patient charts, answered phones, provided hospital services information, and completed prior authorization for insurance and other payment responsibly.
• Keenly adhered to professional standards, hospital policies and procedures, federal, state, and local requirements.