Chiquita Lewis

Administrative duties

Manage clinician inbaskets

Schedule Appointments

Relay medical information to group members per clinician request.

Assist members in navigating medical care

• Prepares for patient appointments by reviewing and updating patient records prior to appointment. This includes checking for updates of recent test results, lab results and correspondence.
• Provides initial medical screening: Greets patients and directs to appropriate exam / procedure room. Obtains weight, height, temperature, blood pressure, pulse, pain level, chief complaint, O2 saturation (if indicated) and basic medical history; accurately documents in medical chart according to generally accepted medical standards
• Appropriately prepares patient for visit and alerts physician when patient is ready to be seen. When provider is unavailable, keeps the patient updated on the status of their appointment and when necessary assists the patient in re-scheduling or scheduling follow-up. Provides information to patient as to general clinic policies, patients' rights and responsibilities as needed.
• Performs general clerical duties in support of health care team according to the needs of the clinic and as directed by provider(s) and nursing staff.
• Assists provider or nurse upon request during examination / procedure of patient and according to generally accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including translation as appropriate.
• Ensures clinical areas are organized with respect of standards in safety and quality patient care. Works collaboratively with health care team and other departments in solutions-oriented problem solving with the goal of providing safe quality patient care.
• Maintains compliance with manufacture guidelines to include, but not limited to disinfectant/sterilization and safe handling of instruments/equipment
• Performs all duties in support of successful EHR implementation.
• Performs additional duties within their scope of training, as assigned by health care team and in support of quality assurance and improvement.

• Provided psychoeducation on mental health diagnoses and treatments options for both clients and their families.
• Contributed to a supportive therapeutic environment for diverse clients, addressing their unique mental health needs.
• Utilized culturally-sensitive interventions for diverse populations, tailoring treatment plans to each client''s unique background.
• Conducted intake assessments and diagnostic evaluations to guide appropriate treatment interventions for new clients.
• Assisted with treatment planning, incorporating client goals and measurable objectives to track progress.
• Supported clients in identifying personal strengths and resources, enhancing resilience in times of psychological distress.
• Participated in ongoing professional development opportunities, staying abreast of current research and best practices in mental health counseling.
• Enhanced clinical knowledge through regular supervision meetings, honing counseling skills and discussing case management strategies.

• Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures.
• Obtains patient histories, prepares and updates medical charts and associated records and enters patient data into files and automated databases.
• Arranges for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures; orders, and may transport, drugs and/or other prescribed patient care aids as directed; performs or assists in the performance of basic clinical and/or laboratory procedures, as appropriate to the activities of the unit.
• Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required.
• Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations.
• Provides day-to-day staff support for the unit, to include preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.
• Receives, screens, interviews, and registers; takes and records vital signs, as appropriate to clinic operations; assists with routine medical procedures.

• Receives, screens, interviews, and registers; takes and records vital signs, as appropriate to clinic operations; assists with routine medical procedures.
• Perform minor diagnostic tests and procedures as directed by healthcare professionals
• Promote patient safety by maintaining a clean and hygienic environment
• Mediate between patients and healthcare providers
• Guide patients through the clinic’s various facilities and procedures
• Set up and stock examination and procedure rooms