CHIQUITA LEWIS
Whitakers,NC
Summary
Healthcare-focused professional currently enrolled in a Phlebotomy program at Halifax Community College with hands-on training in venipuncture and capillary blood collection. Experienced in patient registration, medical records, EHR systems, insurance verification, documentation, and confidential health information. Compassionate and detail-oriented with a strong focus on patient comfort, safety, specimen-handling procedures, and accurate documentation.
Overview
8
8
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare
08.2024 - Current
- Manage complex clinical coverage information and high-volume healthcare administrative workflows.
- Navigate EHR and management systems while maintaining accurate, timely documentation.
- Coordinate with hospital executives and care providers to support appointments, treatment resources, financing, and patient needs.
- Maintain professionalism and confidentiality when handling patient health information.
Medical Records Coordinator
Cotiviti
01.2023 - 05.2023
- Set up cases accurately and document required information for timely processing.
- Review and research medical records using documents, medical policies, and standard operating procedures.
- Conduct outbound calls to providers and members to obtain essential case information.
- Maintain confidentiality and protection of medical records.
Medical Records Coordinator
Ciox
05.2022 - 12.2022
- Processed high-volume medical records requests and phone inquiries.
- Managed mailing, filing, scanning, and organization of medical documentation.
- Identified workflow issues and suggested process improvements.
- Handled approximately 80100 incoming calls daily while addressing customer concerns.
Patient Registration Representative
Wilson Medical Center
12.2021 - 05.2022
- Checked in and registered patients in a healthcare setting.
- Verified patient insurance information to support accurate billing and reduce claim issues.
- Explained forms clearly to patients and supported efficient signature collection.
- Processed billing and provided patient support while addressing questions and concerns.
Customer/Technical Support Representative
Conduent
07.2021 - 12.2021
- Handled inbound and outbound calls using established procedures and guidelines.
- Collected information accurately to update databases and determine appropriate resolution.
- Escalated issues when additional support was required; handled approximately 100120 calls daily.
Customer Service Representative / Appointment Setter
Envera
02.2019 - 07.2021
- Managed approximately 80100 customer calls daily and scheduled services.
- Maintained detailed call logs and communicated clearly with prospective clients.
Education
Phlebotomist - Phlebotomy Program
Halifax Community College
Weldon, NC10.2026
High School Diploma -
Excel High School
Minneapolis, MN10.2025
Skills
- Venipuncture & capillary collection
- Patient comfort and professionalism
- HIPAA/confidentiality awareness
- Insurance verification
- Hands-on phlebotomy training
- Specimen collection & handling
- Infection-control & safety practices
- Provider communication
- Patient identification & communication
- Medical records & EHR documentation
- Accurate labeling/documentation
- High-volume healthcare environments
- Patient service
- Detail-oriented
- Organized
- Multitasking
- Medical records
- EHR experience
- Documentation
- Professional communication
- Safety-conscious
- Compassionate patient care
PHLEBOTOMY TRAINING
- Halifax Community College Phlebotomy Program | Currently Enrolled
- Currently completing formal phlebotomy education with hands-on laboratory training.
- Perform hands-on practice with venipuncture and capillary blood collection techniques under instructional supervision.
- Practice patient identification, specimen collection, labeling, handling, and documentation procedures.
- Apply infection-control, safety, PPE, and sharps-disposal procedures during laboratory practice.
- Develop patient communication skills focused on explaining procedures, maintaining comfort, and professionalism.
Timeline
Clinical Administrative Coordinator
United Healthcare
08.2024 - Current
Medical Records Coordinator
Cotiviti
01.2023 - 05.2023
Medical Records Coordinator
Ciox
05.2022 - 12.2022
Patient Registration Representative
Wilson Medical Center
12.2021 - 05.2022
Customer/Technical Support Representative
Conduent
07.2021 - 12.2021
Customer Service Representative / Appointment Setter
Envera
02.2019 - 07.2021
Phlebotomist - Phlebotomy Program
Halifax Community College
High School Diploma -
Excel High School