Chiquita M Hughes

Delivered tailored literacy and STEM programs to schools, educators, and families, providing high-quality customer service that reached over 1,000 students.

• Collaborated with clients to assess needs, resolve issues, and ensure successful program implementation and satisfaction, using ADDIE.
• Managed client relationships with schools and educational technology vendors, resolving issues and ensuring satisfaction with program implementation.
• Advised on customer-focused curriculum strategies, improving engagement and building long-term partnerships.
• Designed job-embedded training and professional development sessions, equipping staff and administrators with best instructional practices, using onsite and digital support.

• Graduate Assistantship: Editorial Assistant for Journal of Marriage & Family Review, Howe Writing Center Consultant, BCSP Project Data Analysis and Reporting
• Provided high-quality customer service to authors, reviewers, and subscribers by responding promptly to inquiries, resolving issues, and ensuring smooth communication throughout the editorial.
• Conducted statistical analysis of program data using SPSS to evaluate the impact of services on families and students.
• Coordinated special projects to increase journal visibility, reaching ~3000 institution subscribers.
• Used Generative AI to create marketing materials tailored to audience needs, achieving 12,700+ views and increased engagement.
• Coached MFR Social Media Fellows on design strategies for social media campaigns.
• Delivered personalized customer service to undergraduate and graduate students through one-on-one writing consultations.

• Assessed organizational structure quality and impact related to curriculum and instruction, researching best practices and providing actionable feedback to increase teacher and student outcomes.
• Directed strategic planning and continuous improvement efforts for the 25-member District Leadership Team using evidence-based strategies and Ohio’s Improvement Process.
• Recruited and trained staff in continuous improvement practices to build capacity across schools for sustainable models and systems.
• Collaborated with educational technology companies, STEM organizations, and higher education partners to deliver career-focused learning opportunities for students, impacting over 700 students.
• Supervised professional development, curriculum alignment and instructional delivery for staff serving 3500 students.
• Implemented social-emotional learning (SEL) training for staff and students, fostering communities of learning, empathy, and engagement for 1500 students grades 7-12.
• Negotiated contracts with vendors and presented progress reports to Board members to ensure accountability and alignment with district initiatives for grades K-12.
• Worked closely with organizational leadership to guide operational strategy.
• Led instructional program by overseeing curriculum, assessment, instructional quality and data use.
• Refined and implemented instruction and curriculum vision and mission.

• Managed the implementation of science, health, and physical education curricula for 35,000 students, K-12.
• Delivered exemplary customer service to educators and administrators, conducting 1,000+ classroom visits to ensure effective support and curriculum delivery.
• Assembled a collaborative coaching cadre to create effective learning solutions in science, contributing to a 37.5% proficiency increase on ECO Biology exams.
• Utilized SAMR/ADDIE to implement instructional technology, online assessments, and professional development, resulting in a 75% integration of instructional and learning technology in science.
• Utilized Turnaround principles to coach four schools to significant accountability gains — 100% of schools improved ratings.
• Provided STEM leadership for collaborative engagements with industry professionals to identify targeted key performance indicators aligned to a $20M investment in STEM programming.