Worked closely with auditors during year-end audits to provide necessary documentation.
Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
Assisted with payroll processing by entering employee hours into the system.
Answered questions from customers regarding their billing or payment status.
Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Assisted in the development and maintenance of financial databases and software systems.
Provided support to upper management with special projects related to finance or accounting processes.
Accounting Administrative Assistant
Altec Industries
Birmingham, AL
03.2022 - 10.2023
Answered questions from vendors regarding invoice status or payment information.
Verified accuracy of vendor invoices against purchase orders prior to payment processing.
Maintained accounts payable and receivable files, invoices and other related records.
Coded invoices with appropriate general ledger codes and entered into accounting software system.
Performed basic bookkeeping tasks such as entering cash receipts, making deposits.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Developed positive relationships with customers through friendly interactions.
Admissions Specialist
Lawson State Community College
Birmingham, AL
09.2018 - 03.2022
Provided timely responses to inquiries from prospective students regarding the admissions process.
Reviewed applications, transcripts, test scores and other materials to assess student qualifications.
Generated reports summarizing admission decisions for review by senior staff members.
Processed applications using specialized software systems designed for this purpose.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Developed relationships with guidance counselors at local high schools and universities.
Client Support Specialist
Logista
Columbus, MS
06.2004 - 09.2018
Resolved customer inquiries in a timely manner, exceeding service-level agreements.
Performed data entry tasks for client records management.
Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Provided top quality control and eliminated downtime to maximize revenue.
Provided support to other departments within the organization as needed.
Analyzed customer issues to identify root cause and provided appropriate solutions.