Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation
Clearance
Timeline
Generic

Chiquita Osborne

Oklahoma City,OK

Summary

My objective is to acquire the position of Legal Instruments Examiner (Conveyances), where I can utilize my knowledge and experience to the best of my ability and provide my employer with excellent workmanship and superior results. I am currently a Documentation Specialist in Mail Distribution at the Registry department and would like to move forward with my career within the Federal Aviation Administration. Dependable, detail-oriented, and a diligent hard worker with over 10 years of varied office and administrative experience, I strive to be successful in everything I do with a strong work ethic and positive outlook.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Documentation Specialist

Leidos, LLC
01.2023 - Current
  • Contribute diligent, hard work, attention to detail, and excellent organization skills to organize, achieve, retrieve, and process documents upon request
  • Use the company computer to access the data system to run reports and pull/print confidential documents to process group and public documents for mail distribution to our customers
  • Help organize folders that the documents are in for smooth process of finding correct file folders to retrieve paperwork needed to complete the request
  • Scan folders that have been worked to be boxed in our storage room or to be filed back on the shelf
  • Print and process aircraft certificates, confirmation letters, and expiration notices and make sure they get to our customers, the public documents room, and owners, in a timely manner.

Insurance Specialist

Claims Management Resources
08.2014 - 10.2022
  • Investigated, managed, negotiated and resolved claims arising out of accidents involving automobile homeowner policies and property damage
  • Coded procedures, staying in step with many new codes
  • Managed assigned third party administration (TPA) multi-jurisdictional workers' compensation; subrogation recovery claims
  • Translated the information assigned the proper codes
  • Utilized Beyond system and multiple systems to obtain and record claim information and to help make claim payment decisions and notations
  • Maintained good working relationships with internal and external contacts and peers to ensure effective communication and a high-level of customer service
  • Utilized computer skills via internet and mainframe systems
  • Researched claims in accordance with departmental policies and procedures
  • Determined payment or denial of claims while applying appropriate codes as necessary for deny claims
  • Processed all claims with correct codes to paid allowable amount
  • Verified post billing edits to ensure correct coding bill unit amounts and codes to ensure claim submission
  • Processed claims on several other platforms to assist other offices and other TPA's
  • Reviewed filed and processed worker's compensation claim for prospective claimants.

Pharmacy Technician

Walgreen's Pharmacy
10.2009 - 08.2014
  • Interpreted and entered prescriptions
  • Answered, resolved and triages inbound inquiries
  • Understood 3rd party insurances and follow-through of insurance-related issues
  • Resolved insurance-related issues and assisted patients with various forms of financial assistance
  • Professional filling of prescriptions (right medication, right dosage, right amount)
  • Identified medications requiring special storage and/or handling such as hazardous medications and/ or refrigerated medications
  • Identified and assembled supplies necessary for selected medications such as sharps containers, needles/ syringes, alcohol swabs, band-aids
  • Communicated directly with patients over the phone to assist them in the awareness of their medications
  • Inventory Control (maintained a lean inventory)
  • Ordered medications and supplies using applicable technology
  • Absorbed administrative load for medical billing services
  • Reconciled insurance claims that include but not limited to coded services, submitted and resubmitted denials, troubleshot software issues, handled clinical service implantation, data mining, patient engagement.

Customer Service

Walmart of Oklahoma City
08.2007 - 09.2009
  • Accurate, friendly retail cashier with over 2 years of full-time check-out and front lane experience in stores with heavy foot traffic
  • Greeted customers upon their entry into the store and helped them with any questions and concerns
  • Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register
  • Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers
  • Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed
  • Assisted shoppers with checking out, returning items, and general questions
  • Maintained neat and clutter-free work area around the checkout area in accordance with brand policy
  • Processed credit card, debit card, cash, gift card, and store credit transactions
  • Updated and kept track of the monthly transaction totals report and compared it to our general ledger, submitted the tax-exempt reports to the city of Edmond, entered invoices into the invoice log to keep track of monthly Skills.

Education

Associate of Science - Pharmacy Technology

University of Phoenix
Tempe, AZ
10.2009

Associate of Science - Health Occupation

Guthrie Job Corps Center
Guthrie, OK
08.2006

Highschool Diploma - undefined

Guthrie Job Corps
01.2005

Skills

  • Over 10 years of clerical and secretarial experience in an office and administrative setting Legal Subrogation and Insurance filing experience in office administration Customer service experience during my entire career Extensive clerical and secretarial experience, well-rounded knowledge of computers systems, top-notch customer service and communication with the general public, company personnel, and team members, scheduling, filing, and time managing to complete goals in an office and administrative setting
  • Experience with RMS computer system
  • Familiar with different legal document types and recognizing which documents require conveyances
  • Experience with Microsoft Office software (Word, Excel, Outlook, Access, and PowerPoint)
  • Excellent communication and organizational skills as well as attention to detail
  • Adapts to work quickly and efficiently with guidelines to accomplish daily goals

Certification

Health Occupational License, 2006

Additionalinformation

Highly motivated self-starter with strong reading comprehension, active listening, writing and speaking skills. The skills to quickly open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. An understanding of how to properly maintain and update filing, inventory, mailing, and database systems. The skill to very quickly type, format, proofread, and edit correspondence and other documents. The ability to quickly complete work schedules, manage calendars, and arrange appointments., Data base user interface and query, Document management software, Microsoft Office software, Internet browser software, Database software, Microsoft Excel, Outstanding Critical Thinking, Outstanding Speaking, Outstanding Writing, Outstanding Reading Comprehension, Outstanding Written Comprehension, Outstanding Oral Comprehension

Clearance

Leidos, contractor, FAA Mike Monroney Aeronautical Center, AFB-710, 11/2023

Timeline

Documentation Specialist

Leidos, LLC
01.2023 - Current

Insurance Specialist

Claims Management Resources
08.2014 - 10.2022

Pharmacy Technician

Walgreen's Pharmacy
10.2009 - 08.2014

Customer Service

Walmart of Oklahoma City
08.2007 - 09.2009

Associate of Science - Pharmacy Technology

University of Phoenix

Associate of Science - Health Occupation

Guthrie Job Corps Center

Highschool Diploma - undefined

Guthrie Job Corps

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