Chiquita Smith
Gilbert,AZ
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
20
20
years of professional experience
Work History
Regional Manager
Diamond Asset Management
02.2019 - Current
- Supervised staff to optimize productivity.
- Established and maintained operational standards for multiple locations.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Inspected community common areas, apartment units and model appearance to address problems.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Reviewed financial forecasts, budget and operational goals.
CORPORATE TEAM MEMBER/PROPERTY MANAGER
TRANSPACIFIC ASSET MANAGEMENT
01.2016 - 02.2019
- Maximized rental income while minimizing expenses through effective planning and control
- Communicated effectively with owners, residents and on-site associates
- Maintained a monthly economic occupancy of 97% after first three months of employment
- Followed up on delinquent tenants and coordinated collection procedures
- Scheduled contractors for maintenance issues for over 1500 apartment units
- Carefully screened applicants for tenancy for over 1500 apartment units
- Reviewed property inventory for accuracy
- Created purchase orders for all maintenance and office supplies
- Scheduled and conducted all interviews for company
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Reviewed over 15 bank and credit card accounts for each property to insure enough funds to cover bills, paychecks and vendor checks
- Reviewed invoices and pay vendors by credit card or cut checks to vendor.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
REFUND SPECIALIST
EDMC
01.2011 - 01.2014
- Maintained friendly and professional client interactions at all times
- Analyzed student accounts in order to disperse funds to student or lender
- Investigated student accounts so they could receive federal funds that they were entitled to
- Ensured that all production and quality scores were met.
DISBURSEMENT HOLDS ASSISTANT MANAGER
ACS
01.2008 - 01.2011
- Worked closely with students and resolved all issues regarding Financial Aid Funds
- Completed daily reports accurately and in a timely manner
- Solved unresolved customer issues
- Trained staff on operating procedures and company services
- Solved unresolved customer issues.
CALL CENTER REPRESENTATIVE
INBOUND, JPMORGAN
01.2005 - 01.2006
- Fostered a friendly, warm and exceptional customer experience
- Effectively managed a high-volume of inbound customer calls
- Reviewed personal and secure information in a professional manner
- Addressed and resolved customer product complaints empathetically and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Met or exceeded service and quality standards every review period.
DEPARTMENT MANAGER
WALMART
01.2004 - 01.2005
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Greeted customers in a timely fashion while quickly determining and assisting them with their needs
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Strong leader of customer support staff
- Trained staff on operating procedures and company services.
Education
DIPLOMA -
WESTWOOD HIGH SCHOOL
Skills
- Customer Service
- Excellent time management skills
- Effective problem solver
- Adaptable
- Accurate and detailed
- Professional Integrity
- Customer and Vendor Relations
- Performance Tracking and Evaluations
- Negotiation and Conflict Resolution
- Manage Rentals
- Lease Coordinations & Renewals
- Employee Motivation and Guidance
Timeline
Regional Manager
Diamond Asset Management
02.2019 - Current
CORPORATE TEAM MEMBER/PROPERTY MANAGER
TRANSPACIFIC ASSET MANAGEMENT
01.2016 - 02.2019
REFUND SPECIALIST
EDMC
01.2011 - 01.2014
DISBURSEMENT HOLDS ASSISTANT MANAGER
ACS
01.2008 - 01.2011
CALL CENTER REPRESENTATIVE
INBOUND, JPMORGAN
01.2005 - 01.2006
DEPARTMENT MANAGER
WALMART
01.2004 - 01.2005
DIPLOMA -
WESTWOOD HIGH SCHOOL
Similar Profiles
Abdoul Demba FAYEAbdoul Demba FAYE
CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)
KUMUDINI SKUMUDINI S
AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)
Sidharth NavarkheleSidharth Navarkhele
Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )
Kelly SandersKelly Sanders
Owner Operater at KM Signs LLCOwner Operater at KM Signs LLC
Austin DeWittAustin DeWitt
Course Coordinator at Greenfield Lakes Golf CourseCourse Coordinator at Greenfield Lakes Golf Course