Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chiquita Tate

Hattiesburg

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Concorde, Inc.
05.2024 - Current
  • Stay informed about industry regulations (such as DOT, non-DOT, and other relevant guidelines) and ensure that all customer interactions and services comply with these standards.
  • Follow up with clients regarding the status of their testing, report results, and answer any further questions or concerns.
  • Maintain accurate records of client interactions, test results, and service requests. Input necessary data into the system in compliance with company standards and legal requirements.
  • Remote

Legal Intake Specialist II

Alert Communications
02.2023 - 05.2024
  • Serve as a liaison between potential clients and attorneys. Provide updates to clients about their status, upcoming steps, and what additional information is needed, maintaining a compassionate and professional tone throughout all communications.
  • Input and maintain accurate client information in the case management system. Track and report on intake progress, potential leads, and outcomes, contributing to overall department efficiency.
  • Serve as the initial point of contact for individuals seeking legal services. Conduct interviews to gather pertinent information regarding legal issues, assess case viability, and provide clients with information on their legal rights and potential courses of action.
  • Remote

Sr. Technical Advisor & Training Mentor

Conduent Business Services (Apple Contract)
01.2017 - 02.2021
  • Work closely with other departments (e.g., product development, engineering, client services) to ensure technical solutions are aligned with business needs and customer expectations. Collaborating with team leads to support cross-functional projects and initiatives.
  • Help identify skills gaps within the team and work with management to implement training and development plans. Contribute to the recruitment process by helping evaluate candidates for technical roles.
  • Serve as a subject matter expert, providing strategic technical advice and solutions to both internal teams and external clients. Resolve complex technical issues and ensure high-quality service delivery.
  • Remote

Education

Associates of Science - Business Administration/Paralegal Studies

Antonelli College
Hattiesburg/Jackson, MS
01.2015

Skills

  • Customer service
  • Call center experience
  • Customer relations
  • Product knowledge
  • Conflict mediation
  • Project management
  • Time management
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Technical troubleshooting
  • Teamwork and collaboration
  • Account management

Certification

  • Property & Casualty with Worker's Compensation Insurance Adjuster – State of Mississippi, Lic No: 10155821
  • AmFam Auto Catastrophe Adjuster Training - 07/2025
  • Pilot's Auto Adjuster Academy - 04/2025
  • TheBest Claims Contents Inventory Training - 06/2025
  • Pilot's Rope & Harness Training - 03/2025

Timeline

Customer Care Representative

Concorde, Inc.
05.2024 - Current

Legal Intake Specialist II

Alert Communications
02.2023 - 05.2024

Sr. Technical Advisor & Training Mentor

Conduent Business Services (Apple Contract)
01.2017 - 02.2021

Associates of Science - Business Administration/Paralegal Studies

Antonelli College

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