Chiquita Taylor

• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Introduced new products or services, increased marketing activities, and improved customer service to drive sales.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Led team in executing operational strategies, improving overall store efficiency and customer satisfaction.
• Key Achievements
  Improved team responsiveness and communication by maintaining consistent availability for staff support
  Developed new accounts, fulfilling 60% of the annual attainment within the 2nd quarter
  Contributed to overall store performance by maintaining high standards in customer service and operations

• Supervised daily store operations, ensuring compliance with safety standards and company policies.
• Trained and mentored new staff on product knowledge and customer service best practices.
• Managed inventory processes, optimizing stock levels and reducing shrinkage through effective controls.
• Designed promotional displays to enhance product visibility and drive sales during seasonal campaigns.

• Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers, and procedures
• Maintained accurate inventory records to provide data for use in audits and the completion of order requests
• Managed client accounts, ensuring timely communication and support for project needs.
• Monitored account status and orders via Excel daily, plus managed international orders through assistance with our international team located in India

• Managed a staff of 6-7 employees, supervising their customer service skills for a event planning company.
• Interpreted clients' needs and introduced services that would perfectly fit those requirements.

Customer Service

• Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.

Sales

• Increased sales by educating consumers on the benefits of products and services provided by AT&T Wireless.
• Attained quarterly goals of renewing service agreements through equipment upgrades

Trainer

• Trained staff on operating procedures and company services.