Chiquita Tillar
Richmond,VA
Summary
Safety-oriented Correctional Officer providing juvenile offenders with needed discipline, guidance, and direction. Overseeing inmate escorts, facility searches, work detail supervision, performing perimeter checks, operating x-ray body scanner, metal detectors, conducting thorough searches within the facility and the lobby area on visitors and staff. Actively monitoring facility surveillance systems with a high volume of people while managing secured facility door in the control center. Demonstrates strong analytical, communication, and teamwork skills. Knowledgeable about facility monitoring, CCTV with the ability to quickly adapt to new environments and situations. Skilled at verbal de-escalation tactics to maintain order and prohibit dangerous situations. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Juvenile Correctional Officer
Department of Juvenile Justice
2020.11 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Developed rapport with residents, fostering positive relationships to support rehabilitation efforts.
- Conduct searches to prevent contraband from entering the facility and maintaining a safe environment for all.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Offered guidance on conflict resolution strategies, helping residents develop healthy coping mechanisms during their stay at the facility.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Improved facility safety by conducting thorough and consistent security checks on staff and visitors.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Facilitated group sessions focused on life skills development, promoting personal growth among juvenile offenders.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others.
- Supervised youth's daily activities for school, meals, recreation time and other events.
- Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
- Worked with juvenile offenders to help in development of healthy decision-making and problem-solving skills.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident's file.
- Completed incident reports when disorder or violence occurs.
- Prepared and maintained forms, reports, logs, records, and activity journals.
- Transport residents to and from medical appointments.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Make security checks at specified intervals and conducted head counts.
- Provided assistance and guidance to inmates regarding daily activities.
- Investigated and responded to incidents of inmate misconduct.
- Built healthy relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with residents.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others.
- Restrained juvenile inmates when disturbances required physical intervention.
Mental Health Technician/Patient Care Technician
HCA-Retreat Hospital
2018.02 - 2020.10
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted in the development of individualized treatment plans for patients.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Maintained accurate records of patient progress and treatment plans.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Encouraged positive behaviors through rewards systems when appropriate.
- Actively participated in continuing education programs related to mental health care delivery.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Developed positive relationships with patients while maintaining professional boundaries.
- Maintained accurate records regarding treatments provided.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Facilitated group therapy sessions, providing a supportive environment for patient interaction.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Supported patients in developing life skills and independence through targeted interventions.
- Maintained detailed records of patient progress and treatment outcomes.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Influenced patients' behavior with interaction, counseling or instruction.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Assisted patients improve social relationships and engagement.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Aided patients in performing activities of daily living.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
Administrative Assistant
Chamberlayne Assisted Living
2004.01 - 2017.12
- Pleasantly welcomed visitors in a professional manner.
- Delivered excellent customer service.
- Ensured accurate record-keeping with diligent data entry and database management.
- Data entry, Microsoft Excel, or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed and maintained filing systems. Handle confidential documents in an organized fashion .
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Schedule and coordinate staff meetings, overseeing compliance with state laws and regulations.
- Conducting in-person assessment of residents' cognitive, behavioral, social, and emotional needs.
- Implement therapy plans, sessions, and activities to meet identified goals and objectives.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by the administrator. Provided administrative support.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Proofread content for typo-free emails and documentation. Composed, edited and typed complex memos and reports with job-related software.
- Organized files, faxed reports, and scanned documents.
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Established administrative work procedures to track staff's daily tasks.
Behavior Specialist/Patient Care Technician
Memorial Regional Medical Center
2009.08 - 2017.10
- Provided crisis intervention services when needed.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Monitored patients' behavior using data collection systems and provided feedback to members of the disciplinary team on the effectiveness of interventions implemented.
- Provided individual and group behavior intervention services to patients.
- Maintained open communication with all stakeholders involved in a patient's care plan in order to promote consistency across all settings.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each patient's behavioral plan.
- Provided crisis management support for patients exhibiting challenging behaviors.
- Implemented de-escalation protocols, when necessary, to help keep patients safe while managing their challenging behaviors.
- Maintained detailed case notes and documentation in compliance with ethical standards.
- Monitored and recorded patients' progress towards behavioral goals.
- Provided crisis intervention services as needed to manage acute behavioral episodes.
- Worked directly with patients and discussed behavioral goals and implementation of behavior intervention programs.
- Facilitated social skills groups to enhance interpersonal interactions.
- Offered hands-on learning opportunities to develop patients' self-esteem and life skills.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Built relationships with patients through active communication and positive feedback
Education
Social Worker
J. Sargeant Reynolds
Richmond, VA12.2025
High School Diploma -
Highland Springs High School
Highland Springs, VA06.1992
Skills
- Problem solver
- Effective verbal and written communication
- Active Listening
- CCTV Monitoring
- Multitasking Abilities
- Mental Health Training
- Rapport Building
- Cultural Sensitivity
- Ethical standards of conduct
- Attention to Detail
- Safety
- Paperwork and reporting
Timeline
Juvenile Correctional Officer
Department of Juvenile Justice
2020.11 - Current
Mental Health Technician/Patient Care Technician
HCA-Retreat Hospital
2018.02 - 2020.10
Behavior Specialist/Patient Care Technician
Memorial Regional Medical Center
2009.08 - 2017.10
Administrative Assistant
Chamberlayne Assisted Living
2004.01 - 2017.12
Social Worker
J. Sargeant Reynolds
High School Diploma -
Highland Springs High School
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