Chiquita Williams
Cottondale
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Store Manager
Sunglass Hut - Luxottica
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Bank Teller
PNC Bank
06.2022 - 09.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Multi Store Manager
Sunglass Hut
11.2020 - 05.2022
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- managing a massive payroll for both stores
Store Manager
Sunglass Hut
05.2018 - 11.2020
- Coached and mentored associates to achieve 2 employee promotions
- Trained all new assistant managers on monetary procedures and customer service expectations
- Interviewed, hired, and trained new employees
- Oversaw inventory tracking, management and physical inventory counts
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Strengthened work flow productivity by hiring, managing and developing top talent
- Maintained daily record of all transactions
- Supported sale associate's in managing daily store functions
- Addressed customer inquiries and resolved complaints
- Host conference calls in my region
Store Manager
Sunglass Hut
02.2014 - 05.2018
- Maintained daily record of all transactions
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service
- Addressed customer inquiries and resolved complaints
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Coached and empowered employees by creating and sharing motivational vision plans
- Hired, trained and managed team of 6+ associates, including evaluating performance and enforcing disciplinary actions
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
- Oversaw all store operations
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Strengthened work flow productivity by hiring, managing and developing top talent
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Oversaw inventory tracking, management and physical inventory counts
- Oversaw inventory management with cycle counts, audits and shrinkage control
1St Assistant Mgr
Maurice's
05.2012 - 02.2014
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created agendas and communication materials for team meetings
- Improved customer satisfaction by finding creative solutions to problems
- Recognized by management for providing exceptional customer service
Sale Associate
Old Navy, Inc.
01.2012 - 05.2012
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Brand Logistics Manager
GAP Inc.
11.2006 - 01.2012
- Performed site evaluations, customer surveys and team audits
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Earned reputation for good attendance and hard work
Sale Associate
GAP, Inc.
11.2005 - 11.2006
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Education
Shelton State Community College
Tuscaloosa, AL01.2006
High School Diploma -
Holt High School
Tuscaloosa, AL05.2004
Skills
- Coaching and development
- Scheduling
- Management Development
- Coaching
- Customer service
- Inventory
- Merchandising
- Employee supervision and motivation
- Outstanding communication skills
- Employee training
- Store operations oversight
- Verbal and written communication
- Budget development
- Promotional planning
Timeline
Store Manager
Sunglass Hut - Luxottica
09.2022 - Current
Bank Teller
PNC Bank
06.2022 - 09.2022
Multi Store Manager
Sunglass Hut
11.2020 - 05.2022
Store Manager
Sunglass Hut
05.2018 - 11.2020
Store Manager
Sunglass Hut
02.2014 - 05.2018
1St Assistant Mgr
Maurice's
05.2012 - 02.2014
Sale Associate
Old Navy, Inc.
01.2012 - 05.2012
Brand Logistics Manager
GAP Inc.
11.2006 - 01.2012
Sale Associate
GAP, Inc.
11.2005 - 11.2006
Shelton State Community College
High School Diploma -
Holt High School
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