Summary
Overview
Work History
Education
Skills
Timeline
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Chiquita Winfrey

Summary

Proven track record in enhancing customer satisfaction at Concentrix through expert communication and technical proficiency. Excelled in problem-solving and empathetic customer engagement, boosting loyalty and efficiency. Skilled in CRM systems and adept at managing time, consistently meeting and surpassing service goals.

Overview

22
22
years of professional experience

Work History

Customer Service Representative II

Concentrix
04.2006 - Current
  • Inbound Support: Provide customer support through inbound calls using a call flow guide to ensure efficient and effective service.
  • Technical Assistance: Help customers resolve basic technical issues, ensuring a smooth and satisfactory experience.
  • Data Management: Track, document, and retrieve information in data bases accurately to maintain up-to-date records of customer interactions.
  • Product Promotion: offer additional products and services to customers enhancing their overall experience and meeting their needs.
  • Customer Experience: Deliver expert customer experiences with a positive and friendly attitude, ensuring customer satisfaction and loyalty.

Administrative Assistant

Redeeming Life Christian Center
07.2002 - 07.2004
  • Reception Duties: Greeted visitors, answered and directed phone calls, and managed the front desk area.
  • Correspondence Management: Handled incoming and outgoing mail, emails, and faxes, ensured timely and accurate distribution.
  • Scheduling: Coordinated and scheduled appointments, meetings, and conference calls, managed calenders for multiple team members.
  • Document Preparation: Prepared and edited documents, reports, and presentations using office software such as Microsoft Office.
  • Office Supplies Management: Monitored and ordered office supplies, keeping inventory levels stocked and vendor relationships.

Office Assistant

Tazewell County Action
02.2003 - 06.2003
  • Communications: Managed incoming and outgoing communications, including phone calls, emails, and mail, ensuring timely and professional responses.
  • Administrative Support: Provide general administrative support, including photo coping, filing, and scanning documents.
  • Data Management: Entered and updated information in the Chamber's data bases, ensured data accuracy and integrity.

Education

Business Administration Credits

Bluefield State College
Bluefield, WV
1998

Skills

  • Excellent Communication: Strong verbal and written communication skills for effectively interacting with customers
  • Problem-Solving: Ability to identify issues, find solutions, and resolve customer complaints efficiently
  • Empathy and Patience: Demonstrating understanding and patience while dealing with diverse customer needs and concerns
  • Time Management: Efficiently managing time to handle multiple tasks and customer inquiries promptly
  • Technical Proficiency: Familiarity with customer service software, CRM systems, and basic trouble shooting

Timeline

Customer Service Representative II

Concentrix
04.2006 - Current

Office Assistant

Tazewell County Action
02.2003 - 06.2003

Administrative Assistant

Redeeming Life Christian Center
07.2002 - 07.2004

Business Administration Credits

Bluefield State College

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Chiquita Winfrey