Chiquitta Arnold
Riverdale,GA
Summary
Dynamic professional driver with a flawless safety record and extensive experience at Atlanta Transportation Systems. Expert in route planning and regulatory compliance, enhancing customer satisfaction through timely service. Proven ability to manage high-stress situations with effective communication and empathy, ensuring repeat business and loyalty. Committed to safety and efficiency in all operations. Dot certified
Overview
12
12
years of professional experience
Work History
Professional Driver
Atlanta Transportation Systems
Atlanta, GA
06.2023 - 08.2025
- Delivered timely and efficient transportation services, resulting in improved customer satisfaction.
- Worked closely with dispatchers to accurately communicate pick-up locations and estimated arrival times.
- Achieved a flawless driving record with zero reportable incidents.
- Enhanced company safety metrics through strict compliance with traffic laws.
- Streamlined route planning processes for better travel efficiency.
- Engaged in ongoing defensive driving courses to reinforce road safety standards.
Customer Service Representative
Alorica
01.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Professional Driver
Southeastrans
Atlanta, Ga
11.2013 - 08.2021
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
Education
High School Diploma -
North Clayton High School
Atlanta Ga05.2004
Skills
- City and non-city driving
- Route planning
- Punctuality
- Transportation
- Verbal and written communication
- Safe driving record
- Safety protocols
- Accident prevention
- Defensive driving
- Fuel efficiency
- Regulatory compliance
- Transportation regulations
Timeline
Professional Driver
Atlanta Transportation Systems
06.2023 - 08.2025
Customer Service Representative
Alorica
01.2021 - 06.2023
Professional Driver
Southeastrans
11.2013 - 08.2021
High School Diploma -
North Clayton High School