Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiquitta Hudson

Memphis,TN

Summary

Store Manager with a strong focus on quality, adept at establishing clear guidelines and targeted goals to enhance revenue growth, team efficiency, and customer loyalty. Expertise in recruiting, hiring, training, and motivating high-performing teams to consistently exceed objectives. Proven track record as a motivational leader and strategic planner, with strong analytical problem-solving skills in retail environments.

Overview

20
20
years of professional experience

Work History

Pepsi Merchandiser

PepsiCo
07.2024 - Current
  • Stocking shelves, coolers, and displays with Pepsi products.
  • Building and maintaining eye-catching displays to maximize sales.
  • Ensuring all Pepsi products are properly displayed and rotated.
  • Working with store planograms to ensure product placement is correct.
  • Rotating products in the backroom and on shelves to prevent spoilage.
  • Maintaining neat and organized backroom inventory.
  • Managing inventory levels and reporting shortages.
  • Assisted with receiving and shipping merchandise by accurately counting, labeling, and storing stock in designated areas.
  • Implementing promotional displays and banners.
  • Communicating store issues to management.
  • Completing paperwork such as logs, mileage reports, and time-off requests.
  • Following designated routes and established operating procedures.
  • Operated pallet jacks to transport, store, and retrieve materials.
  • Loaded and unloaded products and packaging using a pallet jack.
  • Ensured proper labeling of pallets for easy identification and tracking.
  • Completing daily vehicle inspections (DOT pre/post-trip), and adhering to all driving regulations.

Manager Trainee

Hertz Car Rental
01.2023 - 03.2025
  • Acquired comprehensive knowledge of company operations, policies, and procedures.
  • Achieved individual sales and customer service targets consistently.
  • Ensured positive customer experiences, establishing Hertz as leading car rental provider.
  • Utilized business-to-business strategies to drive significant sales growth.
  • Maintained vehicle presentation standards to meet quality expectations.
  • Serviced facilities to enhance overall customer satisfaction.
  • Transported vehicles efficiently among airport locations and service areas.
  • Accurately captured, updated, and maintained customer information in internal systems.
  • Help managers with daily operations, project implementation, and operational strategies.
  • Prepare and update documents, monitor performance metrics, and analyze reports.

Slot Representative

Delaware North
05.2021 - 04.2024
  • Monitors the operation of assigned slot machines and participates in payout of manual jackpots in accordance with policy.
  • Complete written department forms to document cash transactions, jackpot payouts, etc., in a legible manner, assists customers on a timely basis with requests for change.
  • Maintain secure key controls at all times.
  • Perform minor machine maintenance and reset machines with keys.
  • Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
  • Promotes departmental and property-wide promotions with all Customers.
  • Complete and document transactions according to procedures and maintain an accurate wallet.
  • Perform minor maintenance/repairs on slot machines.
  • Maintain clear and open communications with customers and managers/supervisors.
  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.
  • Demonstrates consistent support of Management and Company decisions.
  • Leading completion of daily tasks within the department or work unit.
  • Providing professional representation at internal and external meetings and events.
  • Complete all paperwork in accordance with PGCB and approved Sands’ standards.
  • Required to stand, walk and sit; talk or hear, both in person and by radio; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Store Manager

Vulcan Lending (Mid South Payday and Title Loans)
11.2019 - 04.2021
  • Store operating and closing.
  • Handled proof-of-concept requirements to meet strategic procedures objectives.
  • Store operating oversight
  • Fostered healthy team environment to promote.
  • Employee supervision and collaboration and boost productivity. motivation
  • Boosted sales by 20% cultivating customer rapport and delivering superior customer service.
  • Accurate cash handling.
  • Mitigated regulatory risks by coordinating audits to.
  • Operational budgeting comply with protocols.
  • Project Management
  • Developed and optimized store schedules to meet.
  • Inventory Management expected coverage demands and maintain optimal service levels.
  • Customer service.
  • Reduced process lags by effectively managing 6.
  • Employee training employees for productivity, efficiency and improvement.
  • Root cause analysis.

Branch Manager

GOLDEN TITLE LOANS LLC (745- CASH)
12.2015 - 10.2019
  • Process improvement.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Program implementation.
  • Resolved customer problems by investigating issues.
  • Risk Management answering questions and building rapport.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line.
  • Offering 4 years of experience in various janitorial functions including dusting, glass cleaning, vacuuming, sweeping, mopping, restroom cleaning, and trash removal with attention to detail and quality.
  • Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
  • Provided information about products offered.
  • Handled and resolved customer complaints.

Crew Trainer

MCDONALD'S
06.2012 - 11.2015
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Instructed new team members on correct procedures for all areas of operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Collaborated with fellow crew trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.

Package Handler

FEDEX
04.2011 - 04.2012
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Coordinated shipments of local, regional, national and global nature.
  • Palletized boxes to streamline movement and shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Sorting and stacking packages on pallets.
  • Placing items into packages.
  • Confirming packaging labels.
  • Scanning boxes and bags for the correct destination.
  • Unloading trucks.
  • Moving and storing packages and materials according to instructions.

Customer Service Representative

KROGER
05.2005 - 10.2011
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns while maintaining a calm and friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Education

High School Diploma - undefined

East High School
Memphis, TN
05.2007

Skills

  • Critical thinking
  • Time management
  • Risk management
  • Customer service
  • Phone etiquette
  • Data entry
  • Janitorial services
  • Store operations
  • Employee training
  • Team leadership
  • Supervision experience
  • English proficiency
  • Store management
  • Accurate cash handling
  • Front desk operations
  • Computer networking
  • Communication skills
  • Computer literacy
  • Cleaning services
  • Restaurant operations
  • Hospitality management
  • Leadership skills
  • Guest relations management
  • Food safety practices
  • Sales strategies
  • Administrative support
  • Supervising experience
  • Customer service
  • Data Analysis
  • Attention to Detail
  • Management

Timeline

Pepsi Merchandiser

PepsiCo
07.2024 - Current

Manager Trainee

Hertz Car Rental
01.2023 - 03.2025

Slot Representative

Delaware North
05.2021 - 04.2024

Store Manager

Vulcan Lending (Mid South Payday and Title Loans)
11.2019 - 04.2021

Branch Manager

GOLDEN TITLE LOANS LLC (745- CASH)
12.2015 - 10.2019

Crew Trainer

MCDONALD'S
06.2012 - 11.2015

Package Handler

FEDEX
04.2011 - 04.2012

Customer Service Representative

KROGER
05.2005 - 10.2011

High School Diploma - undefined

East High School

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