Chirag Dave
Vancouver
Summary
Strategic operations leader with 11+ years of experience managing NPI programs for consumer electronics devices. Skilled at leading cross-functional teams, setting program direction, and making executive-level decisions on cost, quality, and production readiness. Thrives in fast-paced, high-pressure environments delivering complex product launches on time and on budget.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Program Manager (Tech Infra Program Manager)
Amazon Development Center ULC
Vancouver, BC, Canada
02.2025 - Current
- Lead end-to-end NPI operations for multiple unreleased Amazon Devices programs — from concept through mass production — with full authority over strategy, timelines, and go/no-go decisions.
- Functionally manage 10–12 degreed professionals across engineering, quality, materials, logistics, test, and contract manufacturing; define scope, set expectations, and align deliverables to program milestones.
- Establish governance frameworks, escalation paths, and decision-making structures; exercise delegated authority to prioritize workstreams and resolve cross-functional conflicts.
- Approve factory ramp plans, manufacturing site selection, capacity strategies, and production launch timelines across global contract manufacturers.
- Own NPI operational budgets, cost targets, and financial risk mitigation; review and approve cost models, yield targets, and supply chain risk assessments.
- Drive executive reviews, evaluate cost-quality-schedule trade-offs, and recommend go/no-go decisions for product release to senior leadership.
- Provide structured performance feedback on cross-functional contributors — directly used by people managers in formal reviews, promotions, and development planning.
- Mentor senior individual contributors and functional leads; ensure knowledge transfer, best practice sharing, and capability growth across the NPI Operations function.
Operations Program Specialist
Amazon Services LLC
Sunnyvale, CA
12.2022 - 02.2025
- Collaborate with materials, Engineering and other teams to identify components and config details and help prepare build matrix for NPI builds.
- Carefully review and update build matrix with critical information such as ASIN’s, DSN’s and shipping addresses to avoid any prototype security related issues.
- Collect allocations from internal teams and collaborate with vendors to prepare NPI build plans. Track allocation shipments and units to ensure timely distribution with teams.
- Structure BOM on PLM system for NPI programs.
- Write ECO (Engineering change orders) on PLM system to implement and record any changes during hardware builds.
Project/QA Engineer
3D CAM International Corporation
Chatsworth, CA
05.2015 - 12.2022
- Collaborated with NPI teams to define project scope, estimates, and risks — presented to upper management for review and approval.
- Coordinated cross-functional teams (design, production, manufacturing, supply chain, quality) to meet budget and lead time commitments to end clients.
- Prepared and managed project plans for high-complexity programs; supervised daily execution and delivered weekly progress reports to management.
- Communicated team requirements to leadership to improve quality, timeline, and budget outcomes.
- Applied GD&T expertise to prepare quality assurance reports using fabrication drawings and CMM data; performed root cause analysis on quality issues.
- Strong knowledge of manufacturing processes from prototype to high volume production (CNC, injection molding, casting, 3D printing).
- Led full project scope from initial stage through execution; able to drive plans forward with minimal data under tight deadlines.
Education
M.S. Mechanical Engineering -
California State Polytechnic University
Pomona, CA01-2017
B.S. Mechanical Engineering - undefined
South Gujarat University
Gujarat, India01-2011
Skills
- Management:
- Program Management
- Supply chain & Planning
- Budgeting & Forecasting
- Team Building & Leadership
- Resources management
- Vendor Management (Overseas and domestic)
- Technical:
- SolidWorks/Pro E
- Tolerance analysis techniques
- Failure analysis / Corrective actions analysis (FACA)
- Statistical Analysis
Accomplishments
- Led NPI operations for 5+ concurrent Amazon Devices programs (10” Fire tablet, 8” Fire tablet, 11” Fire tablet keyboard, and 2 unreleased NPI programs), managing 10–12 cross-functional professionals and driving all programs from concept to mass production readiness — reducing average launch cycle time by 7-10 weeks through governance optimization and early risk identification.
- Directed factory ramp strategies and supplier readiness across global contract manufacturers, achieving on-time production launch for multiple programs while delivering ~$1.2M in cost avoidance through proactive yield improvement plans and supply chain risk mitigation.
- Established a standardized NPI early engagement framework (co-developed with intern mentee) adopted across Tablet OPM organization, reducing cross-functional alignment gaps by 40% and cutting program planning phase duration.
- Review and evaluated potential improvements on production parts; reviewed and modified designs to increase productivity of the plant. Improved production rate by 18% in 2021.
- Prepared documents for ISO 9001 & AS 9100 Quality Management System from scratch for current organization. Achieved zero to minimum Minor findings in yearly frequencies with 100% success in re-certification audit.
- Integrated Engineering and budgeting teams to provide technical aspects on given projects; Increased annual sales by 34% and won 84% RFQ’s provided.
- Increased company's annual revenue from $1.6 Million to $2.3 Million by resolving internal issues & customer and supplier/vendor relationship development over the course of 3 years.
Certification
- Six Sigma Green Belt (SSGB)
- Accredited Project Manager
- Auto CAD
Timeline
Operations Program Manager (Tech Infra Program Manager)
Amazon Development Center ULC
02.2025 - Current
Operations Program Specialist
Amazon Services LLC
12.2022 - 02.2025
Project/QA Engineer
3D CAM International Corporation
05.2015 - 12.2022
B.S. Mechanical Engineering - undefined
South Gujarat University
M.S. Mechanical Engineering -
California State Polytechnic University