Chirag K. Patel
Atlanta,GA
Summary
Skilled Professional Services Consultant offering 10 years' experience in Hospitality Industry. Highly effective at transforming digital & ecommerce operations with proactive attention to detail and innovative solutions.
Overview
20
20
years of professional experience
Work History
Senior Professional Services Consultant
NCR Voyix
06.2016 - 03.2024
- Focus on implementation activities such as evaluating, designing, constructing, integrating, unit testing, troubleshooting, and supporting full or parts of Aloha software suite based on business and operational requirements in a variety of customer-facing and internal business scenarios
- Provides efficient troubleshooting of system setups to quickly identify root cause, determine best possible solution, and ultimately resolve installation/configuration related issues
- Perform functional analysis of requirements to determine estimates of resources (people and equipment), type of software products, efforts, schedules and critical computer resources
- Establish acceptance criteria and quality goals; Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
- Conducts unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements
- Provides estimates, goals, standards, constraints and dependencies as input to the SOW/CR and the software development plan
- Provides feedback to NCR's development team on new/existing features and functions along with feature gaps in an effort to improve the overall effectiveness and performance of the software
- This includes documenting detailed requirements and participating in design related activities to ensure new development activities meet or exceed customer expectations
- Contributes to project recommendations
- Creates supporting documentation and help prepare client transition plans
- Works with Business partners to identify, gather, prioritize and incorporate business requirements into the solution
- Assists the project manager in implementing innovative industry solutions to the client.
- Documented lessons learned from each engagement in order to continuously refine processes.
- Facilitated communication between clients and internal teams throughout the entire project lifecycle from initiation through closure.
- Managed multiple customer implementations concurrently while meeting tight deadlines.
- Performed quality assurance testing during the implementation phase to ensure accuracy of deliverables.
Business/Product Analyst - Aloha Online Ordering
NCR Corporation
01.2014 - 06.2016
- Lead development team through recurring two-week development cycles using Agile, Scrum, SDLC/PMLC methodologies to successfully execute on multiple, ever-changing priorities funded by high profile NCR hospitality customers
- Oversee complete development and software delivery process from requirements gathering to rollout for funded clients
- Effectively collaborate with internal and external business units to quickly understand business/development requirements and provide recommendations to enhance value
- Identified client requirements and determined scope for scheduling product enhancements and software defects
- Provided product presentations and created/managed product documentation to convey solution value and technical detail to be utilized by clients, sales, and support teams
- Participated & validated new features as part of deployment process across various environments and effectively communicated to greater internal and external audience.
Franchisee/Manager
Dunkin Donuts
01.2013 - 12.2014
- Co-managed startup of Dunkin Donuts from ground up with responsibilities that included: industry research, market research, marketing plan, property/location assessment, building planning, financial lending, city & state business requirements, training for Dunkin Brands and Radiant Systems, and employing an effective team
- Conducted regular meetings with staff members to ensure successful operations of the business.
- Utilize POS software to control operational expenses and income to stabilize cash flow, and also allow for proper control of inventory
- Responsible for scheduling and monitoring performance, which includes: recruiting, interviewing, hiring, terminating, and training of management team.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
Manager
Shree Ram Corporation - Blue Bird
06.2006 - 12.2012
- Manage and maintain IT infrastructure for daily operations, back up of systems, and download of transactional data
- SME on Verifone Ruby POS system, inventory management, reporting for analytics
- Maintained financial control and identified shrinkage opportunities with the introduction of POS, which resulted in an 18% reduction of stock loss
- Utilized POS software to control operational expenses and income to stabilize cash flow
- The introduction of POS allowed for proper control of inventory and facilitated inventory procurement transactions, resulting in an increase in reporting capabilities, directly influencing better buying decisions
- Manage daily operations with six direct reports and supervision of store clerks
- Direct responsibility for scheduling and monitoring performance, which include: recruiting, interviewing, hiring, terminating, and training of store clerks
- Signed on new clients as well as retained relations with long term clients from taking their business to competitors.
Assistant Manager
Hooks Eye Associates
07.2004 - 12.2010
- Trained doctors and technicians for the implementation of Revolution EHR Centric
- Oriented the different user groups on software management system for electronic medical records
- Troubleshoot/Level one support and Subject Management Expert for the group of practices, which include: patient data organization, diagnostic coding, AR accounting, claim submission, inventory control, scheduling, patient recall, & task management
- Early responsibilities included inspecting and filing medical claims that comprised of CPT and ICD-9 coding standards that were processed through Gateway EDI clearing house
- Process and Procedure review for implementation of best practice in accordance with HIPAA compliance & EHR Centric system
- Document Best practices and provide training sessions for Technicians and Optometrists different job functions
- Highly skilled in operating various cloud based optometric electronic medical records/practice management software systems such as, EyeCareConnect, ODPro, and EMRLogic
- Prepared monthly revenue reports using EHR Centric for data analysis of YTD & monthly sales for optimization of resource
- Maintained operational effectiveness at 90% of 10,000 + records, supporting seven technicians and six Optometrist across three private offices
- Obtained preliminary diagnosis of patients and performed their initial examination before seeing the optometrist.
Education
Bachelor of Science - Biology, Chemistry
University of Alabama at Birmingham
01.2006
Skills
- Software Implementation
- Project Management
- Requirements Gathering
- SaaS Product Development
- Agile/LEAN Development
- Web Service APIs (REST & SOAP)
- Quality Assurance
- User Acceptance Testing
- Business Analysis
Accomplishments
- NCR Voyix Top Performer Award - 2023
References
References available upon request.
Timeline
Senior Professional Services Consultant
NCR Voyix
06.2016 - 03.2024
Business/Product Analyst - Aloha Online Ordering
NCR Corporation
01.2014 - 06.2016
Franchisee/Manager
Dunkin Donuts
01.2013 - 12.2014
Manager
Shree Ram Corporation - Blue Bird
06.2006 - 12.2012
Assistant Manager
Hooks Eye Associates
07.2004 - 12.2010
Bachelor of Science - Biology, Chemistry
University of Alabama at Birmingham
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