Dr. Chirag C. Patel
Indianapolis
Summary
Experienced healthcare leader with diverse academic, hospitality, healthcare, leadership, and long term care expertise. Elicits and promotes transparent communication among senior leadership team, and employees with high marks of compliance, safety, quality, and efficiency. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
16
16
years of professional experience
Work History
Regional Director of Operations
Majestic Care
08.2024 - Current
- Provide overall leadership and direction for multiple care facilities in the assigned region which includes 4 facilities in the different areas and markets of the state.
- Ensure that facilities operate efficiently and meet performance targets, including quality care, patient satisfaction, turnover, and financial goals.
- Guide and help administrators to meet their performance goals including but not limited to census, quality of care, staffing, CMI, patient satisfaction, and finances.
- Guide, mentor, and support administrators, department heads, and other staff in their professional development.
- Regularly evaluate the performance of each facility, implementing corrective actions as needed to address issues or improve outcomes.
Vice President
Lia Hospitality Group
05.2017 - Current
- Family-owned business - Mostly playing an online role.
- Baymont Inn & Suites, Quality Inn & Suites totaling 230 guest rooms.
- Plan, developed, organize, implement, direct, and evaluate company's fiscal function and performance.
- Be an advisor from financial perspective and with different strategies increased the company revenue from $700k to $1.3M during 2017 to 2019.
- Successfully maintain company's profitability during Covid-19 period.
- Monitor business trends forecasts and adjust budget and operation plan accordingly to maximize growth and opportunities.
- Closely working with Wyndham and Choice Franchises with all franchise related tasks, oversee sales and county taxes.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Executive Director
Altenheim Health And Living By CarDon
07.2022 - 08.2024
- Successfully running and managing CCRC including 87 skilled beds, 78 Assisted Living and Memory care units, 14 independent garden homes and in-house Dialysis unit.
- Census development - Achieved 100% census occupancy for consecutive three days.
- Employee retention and engagement - successfully hired needed nurses and kicked the agency out from the facility within first 90 days of employment.
- Keeping facility census at or over budget MTD and YTD
- Implemented 'caring heart' round program and tried to build bridge between residents, staff, and family members.
- Hired many department heads and created my own team in harmony with my and organizational goals
- Working closely with all department heads to keep their department at the budget of expenses. Effective use of spend down sheets.
- Financial aptitude - positive NOI without UPL, first time in three years.
- Deficiency free federal look back survey.
Executive Director
Brickyard Healthcare - Churchman Care Center
04.2020 - 07.2022
- Successfully run and manage skilled nursing facility of 115 beds focusing on resident population including but not limited to younger residents (22-49yo), bariatric residents, short term rehab to home, TBIs, drug and IV-antibiotics, and residents with mild to aggressive behaviors.
- Devised new promotional approaches to boost census numbers and constantly maintain census at or above budget.
- Recruited, hired and coached, and retained management team to offer high-quality, cost-effective care to all residents.
- Successfully kicked out staffing agency from building within first six months of employment with company.
- Successfully keep building at or above budgeted census and revenue.
- CMI growth from 1.07 to 1.38 (and on going)
- Successfully run and manage building throughout Covid-19 pandemic, including 2 complaint and 9 deficiency-free infection control surveys, and great annual and Life Safety Code survey compared to prior years.
Nursing Home Administrator
Chosen Healthcare
03.2014 - 03.2020
- Had the opportunity to successfully run and manage different buildings during overalltime of employment including Highland Manor Health Care Center in Indianapolis, IN, Hanover Nursing Center in Hanover, IN, and New Albany Nursing and Rehabilitation Center in New Albany, IN
- Successfully run and managed buildings of different sizes including 52 skilled beds, 110 skilled beds, and 122 skilled beds, 10 and 22 residential care units, memory care units, and specially stroke unit.
- Increased over all census of all buildings during the time of employment, reduced turnover rate, made buildings stable in operation, and profitable.
- Established and created effective marketing plan and implemented strategies to create positive work environment.
- Built strong relationships with community physicians and hospital case management.
- Reviewed monthly financial statements and provided information to the facility's governing boards.
- Improved department head knowledge of individual budget requirements and regulations to improve productivity, quality of care and adherence to existing budget
- Coordinated and facilitated continued Quality Assurance program of the company.
- Maintained census at or above expected budgets.
- Improved employee satisfaction via management communication, employee engagement, staff scheduling, and support initiative.
- Ensured all applicable legal, health, safety, and fire codes are followed.
- Developed and maintained positive relationship between residents, families, employees, and other stake holders in the community.myspecialandanaoverall timeunits
Night Manager
Days Inn & Suites
01.2009 - 11.2015
- Headed the over all daily operation of 250 rooms Days Inn, three star motel through 41 staff and three supervisors.
- ensure staff efficiency and productivity.
- More details upon request.
Education
Ph.D. - Health Administration
Walden University
Minneapolis, MN10.2022
Master of Science - Health Administration
Indiana Wesleyan University
Indianapolis10.2015
Bachelor of Science - Health Administration
University of Phoenix
Indianapolis09.2013
Bachelor of Science - Pharmcy
Shree Veer Narmad South Gujarat University
India04.2005
Skills
- Solid annual nursing home survey history
- Hiring specialist, kicked agency out within first 90 days of employment
- Skilled Nursing, Assisted Living, Memory Care Unit, Dialysis Unit, Independent Living
- Positive NOI without UPL
- Quality of care
- Relationship building and team building
- Critical thinking proficiency
- Decision making and communication
- Staff training, development, and retention
- Patient/Resident experience and satisfaction
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Arabic
Professional Working
Timeline
Regional Director of Operations
Majestic Care
08.2024 - Current
Executive Director
Altenheim Health And Living By CarDon
07.2022 - 08.2024
Executive Director
Brickyard Healthcare - Churchman Care Center
04.2020 - 07.2022
Vice President
Lia Hospitality Group
05.2017 - Current
Nursing Home Administrator
Chosen Healthcare
03.2014 - 03.2020
Night Manager
Days Inn & Suites
01.2009 - 11.2015
Ph.D. - Health Administration
Walden University
Master of Science - Health Administration
Indiana Wesleyan University
Bachelor of Science - Health Administration
University of Phoenix
Bachelor of Science - Pharmcy
Shree Veer Narmad South Gujarat University
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