Chiragkumar Patel
Summary
- Experienced General Manager bringing 9 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
- Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Quality Inn Hotel
06.2022 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
General Manager
Comfort Suites Inn
01.2015 - 05.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
Education
Bachelor of Science - Chemical Engineering
JP Arts & Science Collage
India03.2005
Skills
- Handling Escalations
- Records Management
- Account Authorizations
- Team Development
- Work Prioritization
- Complaint Resolution
- Workflow Management
Timeline
Customer Service Supervisor
Quality Inn Hotel
06.2022 - Current
General Manager
Comfort Suites Inn
01.2015 - 05.2022
Bachelor of Science - Chemical Engineering
JP Arts & Science Collage
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