Chiranjeevi Gnanasekar

• Managing the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with Learning Business Partners, Project Managers, and Instructional Designers.
• Managing LMS content quality, version control, and archival information
• Creating and maintaining all LMS element functionality including content integrations and creation, curriculum, course catalog, LMS user experience, and reporting.
• Approve user logins as needed and assign user permissions and roles.
• Creating and managing user organizational unit structures including the creation of user groups.
• Managing inbound and outbound user data feed between SFDC and SuccessFactors
• Developing and updating standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
• Maintaining accurate data and records and analyze reporting data and recommend strategic direction to department leads.
• Providing end-user troubleshooting, issue remediation, technology request assistance, and escalation management.
• Monitoring reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Developing and ensuring standardized LMS operational processes, procedures, guidelines, and documentation are in line with Training Program Plan and governance.
• Find and secure event locations, handle resource scheduling, catering, and support all aspects of in-person delivery programs within budget.
• Ensuring the LMS functionality and training content are running properly without interruption.
• Working with Cornerstone support and the internal IT team to troubleshoot and resolve technical issues related to accessing the learning systems and their course content.

Client: Internet- Related services and product client

Knowledge Management Specialist:

• Analyze the content/knowledge repository scattered in multiple systems
• Perform content/knowledge curation into the required platforms by setting up appropriately with the content attributes and parameters for effective and relevant search
• Analyze the proposal platform/tool features and assist in setting up the process for end-to-end Performance management portal
• Build unified view of content/knowledge curation process that resides in disintegrated systems/platforms
• Evaluation of different Learning experience portal for implementation
• Designing complete portal architecture for content curation and pathways
• Device strategy, approach, and execution plan for content/knowledge curation
• Define content/knowledge taxonomy, metadata, tagging structure, strategy, and execution plan
• Perform content/knowledge curation into the required platforms by setting up appropriately with the content attributes and parameters for effective and relevant search
• Perform all administrative and management activities for content/knowledge across systems
• Lead RFI, RFP, and Pitch process from content/knowledge standpoint assisting Managed Services team who in turn supports the Cloud Sales team to enable their Pitch and Proposal Response for faster turnaround with apt solution response
• On-going support of curating content/knowledge, building response for RFI, RFP, and Pitch to enable sales team

Learning Management Implementation Consultant:

• Prepare the project plan per the SDLC process.
• Prepare and conduct the Project kick-off and closure meeting.
• Performed requirement gathering and analysis.
• Transformed business requirements into feasible technical solutions.
• Analyzed and proposed system architecture design for future LMS.
• Created Solution Architecture document for future LMS environment.
• Created and Maintained AWS environment for data analysis and migration activity.
• Integrated 30+ systems with Intellum LMS through API & file-based integrations (HRIS, Documentum, WebEx, EIG, etc.).
• Integrated multiple Identity Access Management (IAM) system with Cornerstone LMS for SSO access.
• Leveraged Informatica for file-based integrations and developed ETL jobs for file to file and file to Database transformation operations
• Prepared use cases and test cases to validate the configuration and integration.

Client: A Large Manufacturing client

Requirement gathering

• Preparing and Finalizing Migration document

LMS Consulting

• Consolidate all the requirement
• Analyze the requirements with various LMSs
• Prepared Data Migration document
• Come out with the score card
• Prepared the Vendor Demo with the customer
• Finalize the product

Implementation

• Configuration of LMS
• ETL Transformation for Cornerstone LMS from SABA LMS
• Co-ordinating with different business owners to prepare ETL logic
• Single sign-on enablement
• System Integration testing
• Prepare and Execute IQ, OQ and PQ
• Rollout and Go-Live
• LMS Support & Enhancement

Content Development:

• Identifying Flash contents from current LMS repository
• Conversion of Flash to HTML using the Source storyboard
• Publishing HTML SCORM contents with content publishing tools like Adobe captivate, Articulate Storyline
• Embedding Tests into SCORM content
• Testing the developed contents by working closely with Stakeholders.

LMS Integration:

• Analyzed and proposed system architecture design for future LMS.
• Created Solution Architecture document for future LMS environment.
• Created Service design document for third party systems integration with CSOD LMS.
• Created and Maintained AWS environment for data analysis and migration activity.
• Integrated 30+ systems with Cornerstone LMS through API & file-based integrations (HRIS, Documentum, WebEx, EIG, etc.).
• Integrated multiple Identity Access Management (IAM) system with Cornerstone LMS for SSO access.
• Leveraged Informatica for file-based integrations and developed ETL jobs for file to file and file to Database transformation operations.
• Manage the day-to-day activities to deliver tasks on time, within budget, and within scope.
• Manage project deliverables, milestones and production turns.
• Conduct weekly project status meetings to review project status, changes, risks, issues and action items.
• Manage change control Process & risks and issues on projects with mitigation plan.
• Review and facilitate project status, critical path items with program manager/weekly.
• Manage vendors and associated risks/issues in day to day project management.
• Ensure the project team complies with the Software Development Life Cycle methodology for delivery.
• Actively participate in agile ceremonies (backlog grooming, sprint planning, daily stand-ups, sprint retrospective & sprint demo).
• Owned Change control process for module deployments in different environments such as QA & production.
• Prepared use cases and test cases to validate the configuration and integration.

Client: A Large Pharma client

• Prepared RFP, SOW & profitability for SAP SuccessFactors LMS implementation project.
• Managed scope, schedule, communications, and resources.
• Prepare and conduct the Project kick-off and closure meeting.
• Prepare the Project Plan per the SDLC process.
• Conducted business workshop and collected business pain points for new LMS implementation.
• Prepared Configuration workbook and integration design document for the future state of LMS.
• Prepared infrastructure design document and present it to IT head for design approval.
• Integrated HRIS & documentum system with SAP SuccessFactors LMS.
• Integrated Active directory with SAP Bizx for SSO access and integrated Bizx with SAP SuccessFactors LMS.
• Managed a team of 15 members both Onsite & Offshore across different workstream (PMO, Application, Integration, Data Migration, Content Migration, Reports, Validation and Testing).
• Coordinated with Data Migration, Validation team along with client stakeholders and communicated the day-to-day updates.
• Ensured Entry/Exit criteria are met before starting with Migration & testing activities on different environments.
• Monitored project issues, managed risks, estimate impacts and define responses.
• Communicating the project progress to all project team members.
• Prepared, presented Daily, Weekly & Monthly Status report to the project team & steering committee members. Requirement gathering and analysis.
• Prepared functional use cases and test cases to validate the configuration and integration.
• Coordinated with internal teams to mitigate risks and get necessary access for integration.
• Worked closely with testing team to validate User Acceptance Testing environment.
• Defined Roll Out strategy & Roll out LMS based on the plan and strategy defined.

Client: A Large Pharma client

Administration & Support:

Create Course, Offerings, and certifications. Assign the certification, roles to learners,

Gather Requirements from Business Head, Create and assign trainings to employees

Create Prescriptive rule, Job roles, curriculum and assign trainings to large audiences.

Create ILT, WBT, OJT trainings to employees and give credits upon completion.

Generate Adhoc reports on learner's completion.

Develop and manage new code to SABA LMS.

Monitor the Support tickets from the ticketing system tool and triage them to the team members

Categorize the Incident and Service request issue from the ticket and meet the SLA.

Regular maintenance window scheduled for Dev, QA & Prod Servers.

Co-ordinate with Business team and work on new projects

Analyze the scope, estimate and give accurate timeline and FTE required for the project.

Conduct weekly meetings with offshore team and help them to resolve the unsolvable tickets.

On-Call Support during the weekends for any P1 &P2 issues.

Send a weekly report to the Project Manager and Client on the status of SABA L2 & L3 tickets.

Act as DBA and work on the DBA related task, deliver it on time.

Assist in the design and development of an overall change solution strategy for the client.

Schedule call with all business units training administrators every week and inform the status of the tickets.

Integration:

• Integrated third party system with SuccessFactors LMS (Ex. HRIS, Documentum, VLS).
• Configured domains, approval workflows, Login page, widgets page, certificates and import and export options.
• Defined Roles and permissions for various store owners and administrator’s, Logical security and technical requirements.
• Optimized features and functions and established the configuration management process.
• Provided recommendations for efficiency to unify the support process, requests workflow, System effectiveness, performance.
• Prepared UAT test scripts, OQPQ & IOQ for implementation process.

Client: A large food product company in US

LMS Analyst:

• Involved in analysing the basic requirement of the course for migration
• Involved in deploying the course in the LMS and testing
• Validate the duplicate courses in the Migrating environment
• Fixing the course for Plateau compatibility
• Act as Learning, Content ,Curricula, Assignment Profile administrator
• Preparing test case and test plan for migrated courses
• Generating report in the Plateau environment
• Remediating the Non-SCORM conformant courses to SCORM
• Converting AICC course to SCORM conformant
• Troubleshooting the issues

User Management:

• Develops and monitors appropriate roles, securities, and permissions associated with LMS access.
• Creates LMS governance and equips business team trainers (Operations, Sales, Products, etc.) to leverage the LMS to deliver business unit goals and objectives.
• Creates strategies, processes and analyses trends to ensure resolution of user issues.

Reporting:

• Develops LMS reporting strategy ensuring configuration that best meets the business needs.
• Accountable for analysing data and trends.