Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chiranjeevi Boddeti

Austin

Summary

Professional engineer with strong foundation in system reliability and optimization. Known for delivering robust solutions that enhance system performance and reduce downtime. Collaborative team player focused on achieving results and adapting to changing environments. Skilled in automation, incident management, and continuous improvement. Software Test Engineer and Site Reliability Engineer with over 14 years of experience in software quality assurance, specializing in managing complex testing projects and driving automation with Tosca and Selenium. Expertise spans private investment, real estate, insurance, and banking sectors, with proficiency in manual and automated testing across platforms like Swift, Rentas, CRM, and FX. Skilled in API testing, system monitoring, and defect management, with a strong focus on test automation. Versatile in both Agile and Waterfall methodologies, committed to enhancing software quality and efficiency. Knowledge in Private Investment, Real Estate, Property Insurance, General Insurance, and Banking. Proficient in applications such as Swift and Rentas, Loans and Deposits, CRM & FX online platforms, Web applications, Insurance, and Medical Quality product validation. In my role as the lead of the quality assurance team, I am responsible for developing and implementing comprehensive testing strategies and methodologies that ensure our software products meet high-quality standards and align with customer requirements. I actively foster a culture of quality within the organization by collaborating with cross-functional teams and advocating for best practices throughout the software development lifecycle. Perform functional testing of APIs using tools like Postman, SOAP UI to validate business and technical requirements. Having experience in Site Reliability Engineer to prioritize automating repetitive tasks, such as infrastructure provisioning, deployments, and incident response, to reduce human error and ensure consistent, reliable operations. By automating these processes, they help maintain high availability and optimize system performance while minimizing manual intervention. Regularly analyze logs on both Windows and Linux servers (e.g., Event Viewer, /var/log/...) to monitor system health, detect errors, identify performance bottlenecks, and flag critical issues. Automation and Efficiency: Tosca: Knowledge in utilizing Tosca for model-based test automation, developing reusable test modules, and managing complex test cases across multiple applications. Enhanced test efficiency through Tosca’s advanced capabilities. Selenium: Experience in designing, developing, and maintaining automated test scripts for web applications using Selenium. Implemented Selenium frameworks to facilitate cross-browser testing and achieve high test coverage Defect Management: Expertly managed defect tracking and resolution using ALM, QC, and JIRA. Leveraged automation tools to quickly identify and address critical defects, ensuring high product quality. Methodologies and Documentation: Versatile in both Agile/Scrum and Waterfall methodologies. Maintained comprehensive Traceability Matrices, Test Data Matrices, and detailed status reports, incorporating automation results into documentation. Test Design and Execution: Designed and executed detailed Test Plans, Test Cases, Test Scripts, Expected Test Results, and Test Procedures based on functional requirements. Emphasized automation in test design to improve accuracy and efficiency. Test Environments and Data Management: Configured test environments for Tosca and Selenium automation, including software installations, network settings, and test data management. Ensured environments accurately reflected real-world scenarios. Metrics and Risk Assessment: Defined and applied test metrics to assess effectiveness and identify areas for improvement. Conducted risk assessments to address potential risks in testing environments, data, and tools, with a focus on automation-related risks.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer

Infosys Technologies
Texas City, TX
01.2025 - Current
  • Implemented monitoring solutions to ensure system reliability and performance.
  • Automated deployment processes, reducing manual intervention and increasing efficiency.
  • Collaborated with development teams to troubleshoot and resolve application issues.
  • Conducted root cause analysis for incidents, driving process improvements.
  • Designed and maintained CI/CD pipelines for streamlined software delivery.
  • Mentored junior engineers on best practices in system reliability and incident management.
  • Led initiatives to enhance system scalability and resilience across environments.
  • Developed documentation for operational procedures, improving knowledge sharing within the team.
  • Ensured compliance with relevant industry regulations regarding data privacy standards by actively participating in audits assessments.
  • Contributed to the ongoing refinement of internal processes and procedures within the site reliability engineering discipline through regular reviews, updates, and knowledge sharing activities.
  • Managed capacity planning efforts to ensure optimal resource allocation based on current demand projections and future growth expectations.
  • Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
  • Collaborated with cross-functional teams for identification and resolution of validation issues.
  • Met tight deadlines to satisfy client demands and project timelines.

Site Reliability Engineer

Verinon Technologies - Malaysia
Malaysia
11.2023 - 09.2024
  • Client: PNB Sdn Bhd.
  • Project Name: Hercules and Athena - Cluster 3 & 4 PIRE
  • The private market process and Real Estate investment process are implemented in the e-front application designed by BlackRock and here we define the setup of new investment structure, generate new existing deals, data enrichment and upload FX rate, FRA income, total return, and financial data. Transaction booking and settlement booking including all products like direct and indirect investment and on a role to check the final reports and dashboard of the application.
  • Responsibilities:
  • Designed and implemented new system structures in the eFront application, ensuring alignment with business requirements and adhering to regulatory compliance for enhanced system performance.
  • Oversaw the generation and management of new and existing deals, ensuring accurate documentation, data integrity, and efficient record-keeping within the system.
  • Integrated financial data, market information, and relevant metrics into the system, supporting investment analysis and streamlining decision-making processes for software-driven financial solutions.
  • Worked as an individual contributor within Agile methodologies, collaborating closely with business teams for story grooming, and ensuring that development met the required acceptance criteria.
  • Developed and maintained efficient CI/CD pipelines using Cloud Build, reducing deployment times and improving release reliability through automated testing and integration processes.
  • Identified and resolved issues in automation pipelines and infrastructure builds, ensuring that deployment cycles were seamless and that system health was maintained across environments.
  • Collaborated with development teams on cloud deployments, improving security and overall system performance while administering Atlassian products like Jira for progress tracking and task management.
  • SRE Knowledge in troubleshooting and incident management to enhance system reliability and minimize downtime.
  • In SRE, enhanced system stability by designing and deploying an automated anomaly detection system, which pre-emptively identified and resolved 90% of potential disruptions.
  • Participated in on-call rotations, playing a key role in post-mortem analysis and consistently applying learnings to prevent future occurrences of similar issues.
  • Regularly checked SQL database queries, which resulted in a 25% improvement in transaction processing speed and a significant decrease in CPU load while working on SRE.
  • Regularly checked and analyzed logs in Windows Event Viewer to identify system errors, security events, and application failures, ensuring critical issues were flagged and addressed promptly.
  • Regularly checked Linux server logs (e.g., /var/log/syslog, /var/log/messages, /var/log/auth.log) to monitor system health, detect errors, and investigate issues related to security or system performance.
  • Checked security logs on both Windows and Linux servers for any unauthorized access attempts or suspicious activities, ensuring audit logs captured important security events for review.

Junior Site Reliability Engineer

KGISL Sdn Bhd - Malaysia
Malaysia
09.2022 - 09.2023
  • Client: AIA Bhd.
  • Project Name: Marketing CRM 3.0
  • Marketing CRM 3.0 is a new application, and it is replacing CRM 2.0 and here the flow of business would be creating new lead distribution overview, and it contains mainly Segment, Marketing lead, Customer journey, and then we must push to lead to ALPA and IPOS.
  • Responsibilities:
  • Designed and developed a comprehensive test automation framework for Marketing CRM 3.0, including functionalities such as Segments, Marketing Leads, Customer Journeys, and integrations with ALPA and IPOS.
  • Developed comprehensive test suites for Smoke, Function, Regression, UAT, and System Integration testing across Mobile, Web, and API Services.
  • Created detailed test cases and scripts to validate new features and enhancements in Marketing CRM 3.0, covering end-to-end scenarios like lead creation, distribution, segmentation, and customer journey mapping.
  • Assisted in the deployment and maintenance of server infrastructure, contributing to a 10% improvement in system uptime while using SRE.
  • Perform functional testing of APIs by sending requests and validating responses (e.g., using tools like Postman, SOAP UI, or Rest-Assured). Ensure the API meets business and technical requirements.
  • Optimized database performance through query tuning, reducing query response times by 45% while verifying in Site Reliability Engineer.
  • Performed regression and system-level testing to ensure software quality.
  • Oversaw various types of testing including functional, regression, system integration, performance, and UAT.
  • Use server logs to monitor resource usage like CPU, RAM, and disk I/O on both Windows and Linux environments. Identify performance bottlenecks and work with teams to optimize server performance.
  • Troubleshoot issues and reduced downtime by 50% for Workforce applications through efficient problem resolution.
  • Prioritized automation of repetitive tasks in SRE such as infrastructure provisioning, deployments, and incident response, resulting in reduced manual intervention and improved operational efficiency.
  • Utilized Tosca Data Integrity to streamline test data management and provisioning.
  • Regularly communicated with UAT PMs, QA Leads, Project Managers, Development Managers, and QA Core members to align testing efforts with business requirements.

Software Engineer

Tentacle Sdn Bhd - Malaysia
Malaysia
01.2022 - 07.2022
  • Client: RHB Bank.
  • Project Name: Swift Rentas Migration (ISO 20022)
  • SWIFT ISO 20022 introduces a fundamental change to the traditional language used by the payments industry, BNM has mandated all financial institutions to comply with the SWIFT ISO 20022 and participate in the Industry Wide Testing (IWT), with changes on message structure from MT to MX format, involving all native and proprietary applications within RHB as well as external interfaces.
  • Responsibilities:
  • Led software development projects and activities in alignment with established policies and standards.
  • Developed and monitored automated Selenium test suites to ensure high application quality.
  • Drove deliverables on a project basis, maintaining responsiveness to scheduling and quality requirements.
  • Participated in end-to-end testing, facilitating smooth deployments and achieving a 10% reduction in rollbacks.
  • Designed reusable test cases to accelerate quality testing across products.
  • Implemented technical reviews and validation practices (e.g., Functional and System Testing) to enhance quality assurance processes and metrics.
  • Ensured high availability of critical services through the implementation of auto-scaling and load balancing techniques.
  • Established measurable criteria for testing efficiency, effectiveness, and overall product readiness.
  • Provided management with regular updates on project schedules, status, issues, and relevant metrics.

Software Engineer

Cognizant Sdn Bhd - Malaysia
Malaysia
09.2018 - 08.2021
  • Client: OCBC BANK
  • Project Name: GWP Loans
  • Responsibilities:
  • Demonstrated strong knowledge of loan and deposit management, handling complex transactions such as manual rollover, auto rollover, and backdated end-to-end transactions, ensuring accurate and timely processing.
  • Successfully organized and maintained the test environment, improving operational efficiency by 15%, ensuring seamless testing processes for both front-end and back-end systems.
  • Collaborated closely with developers and product owners, leading to 20% improved communication and better alignment between software development and business needs.
  • Directed small to medium-sized on- and offshore testing teams in the planning, execution, and reporting of user acceptance testing (UAT) activities, ensuring the successful delivery of complex enterprise software projects using Agile methodologies.
  • Prioritized and coordinated the resolution of issues based on business requirements, working with cross-functional teams to ensure timely fixes and smooth development cycles.
  • Created new customer IDs in T24, utilizing maker and checker IDs for data creation, specifically for Current Account Savings Account (CASA), ensuring compliance with financial systems and data integrity.
  • Actively participated in defect review meetings and weekly status meetings, collaborating with business analysts and developers to ensure swift resolution of defects and clear communication throughout the development lifecycle.
  • Performed front-end and back-end testing across multiple modules, using manual testing techniques. Conducted functional, regression, integration, and end-to-end (E2E) testing during the release cycle, ensuring the identification and logging of defects in Quality Center (QC) with detailed explanations for efficient resolution.

Sr QA analyst

Accord innovations Sdn Bhd - Malaysia
Malaysia
05.2018 - 07.2018
  • Client: RHB BANK
  • Project Name: EIMS to Diamond insurance application.
  • Responsibilities:
  • Having a good knowledge in the Insurance domain RHB.
  • Streamlined regression testing process with Cucumber, improving testing speed by 35%.
  • Estimate testing effort (which should include the time spent on documents, testing, regression and UAT).
  • Prepared Test Data and test cases executed jobs & logged defects in the Quality Centre tool with clear explanations in the given timelines.
  • Performed Functional testing, system testing, regression testing and END TO END testing during a release cycle.
  • Inform the test lead about what resources will be required for software testing.
  • Organize the status meeting and send the status report (Daily or Weekly) to the client and experience measuring, monitoring, and reporting on progress during each test phase

QA Analyst

Northern Max Engineering Sdn Bhd - Malaysia
Malaysia
03.2015 - 03.2018
  • Client: Sanmina SCI
  • Project Name: Card IT.
  • Responsibilities:
  • To read all the documents and understand what needs to be tested on the shopping domain application.
  • Prepared Test Data and test cases executed jobs & logged defects in the Quality Centre tool with clear explanations in the given timelines.
  • Performed Functional testing, system testing, regression testing and END TO END testing during a release cycle.
  • Based on the information procured in the above step decide how it is to be tested.
  • Inform the test lead about what resources will be required for software testing.
  • Execute all the test cases and report defects and define the severity and priority for each defect.
  • Carry out regression testing whenever changes are made to the code to fix defects.
  • Interacted with the Development team, Manager and Business Requirements team.Performed Integration, End-to-End, and system testing.
  • Involved in defect logging and tracking and Interacted with the client and development team to solve any issues related to the project.

QA Tester

SFJBS Consultant - Malaysia
Malaysia
02.2014 - 02.2015
  • Client: Haemonetics
  • Project Name: Health Device Haemonetics
  • Responsibilities:
  • Understanding of Business requirements and software specification of the product which is used to validate and test.
  • Ensure that all Test systems and Equipment are appropriately Validated and controlled.
  • Communicate to project Manager and test teams on a regular basis.
  • Present test results to the project team for review and approval.
  • Submit test plans, procedures, test data and final reports to the Document Resource Centre.
  • Work with project teams to create, review, and approve Verification and Validation Deliverable s.
  • Review and Analyze test data and record Pass/Fail Results and Conclusions.
  • Author and review software requirements.
  • Solving Customer concerns by identifying Root Causes and implementation of corrective action in global 8D format and 5 Why's format.
  • Work closely with the product management and the development team to get the solution packs qualified for the release.

QA Tester

Accord Infocom - Malaysia
Malaysia
04.2013 - 01.2014
  • Client: Ebet Gaming Systems
  • Project Name: Game Arcade
  • Responsibilities:
  • Ability to work closely with team members and understand client requirements.
  • Involved in preparing User documentation for QLD (Queens Land Australia), which included Flow for IT machine to operate and to perform unit testing with the device.
  • Work closely with the Developer's SCRUM process to make sure that our team completes the test procedures and test steps in time without any failure and submits the report to the client.
  • Exposure to Australian Working culture as worked in Australia for 5 months with my client.
  • Experience in Test designing and Documentation.
  • Involved in Agile Methodologies, players interface/Floor operations.
  • Involved in Ad- Hoc testing team in extracting new issues/Defects.

QA Tester

Anax Global - Malaysia
Malaysia
02.2012 - 01.2013
  • Client: Micromax.
  • Project Name: WA connectivity.
  • Responsibilities:
  • In an Agile environment, attended daily stand-up meetings, and reviewed user stories.
  • Analyzed the Business Requirements Document and created the detailed test design for new functionality.
  • Work closely with developers in the scrum process to ensure the success criteria of a user story are fulfilled.
  • Involved in Smoke Testing, Functional Testing, Exploratory Testing, end-to-end Testing, Regression Testing and User Acceptance Testing.
  • Performed Front-end and Back-end testing of all the Modules using Manual Testing techniques.
  • Tested the Mobile version of the applications with different versions to make sure the application is working as expected by the users.

Education

Bachelor of Technology -

Jawaharlal Nehru Technological University (JNTU)
India
01-2007

Skills

  • Test Management Tools: Experienced with HP Quality Center (QC) versions 92, 100, and ALM 120 for comprehensive test management and defect tracking
  • Software Testing: Proficient in Functional Testing, Regression Testing, System Testing, User Acceptance Testing, Data Verification, and API Testing
  • Automation Tools: Skilled in using Selenium WebDriver for web automation, Cucumber for behavior-driven development, and Tosca for model-based test automation
  • Programming Languages: Python, JavaScript, and SQL for test scripting and automation development
  • Testing Methodologies: Versatile in Waterfall, Agile/Scrum, SDLC (Software Development Life Cycle), STLC (Software Testing Life Cycle), and Bug Life Cycle management
  • API Functional Testing: Postman, SOAP UI, Rest-Assured, for API testing and automation, HTTP protocols, JSON, XML
  • Database Technologies: Experienced with SQL Server 2000 and T24 for database testing and management
  • Reporting Tools: Proficient in generating and managing reports using HP ALM, Quality Centre Mercury, Redmine, and Jira
  • Domain Expertise: Knowledgeable in applications and domains including Swift Rentas, MT & MX applications, One CRM & FX online platforms, Gaming, Banking, Insurance, and Web application development
  • Cloud: PCF
  • Tools: Git , Bitbucket

Certification

  • Tricentis Tosca Certification: Completed Tricentis Tosca Fundamentals course for automating web application testing (Certification ID: Y4MUJ2HFFZD4).
  • ISTQB Certification: Certified ISTQB Tester (Certification Number: ITB-CTFL-0015969), demonstrating expertise in software testing principles and practices.
  • Kaizen Project Achievement: Successfully led a Kaizen (Lean Six Sigma) project at Sanmina-Corp Sdn Bhd, resulting in significant headcount reduction and process improvements.

Timeline

Site Reliability Engineer

Infosys Technologies
01.2025 - Current

Site Reliability Engineer

Verinon Technologies - Malaysia
11.2023 - 09.2024

Junior Site Reliability Engineer

KGISL Sdn Bhd - Malaysia
09.2022 - 09.2023

Software Engineer

Tentacle Sdn Bhd - Malaysia
01.2022 - 07.2022

Software Engineer

Cognizant Sdn Bhd - Malaysia
09.2018 - 08.2021

Sr QA analyst

Accord innovations Sdn Bhd - Malaysia
05.2018 - 07.2018

QA Analyst

Northern Max Engineering Sdn Bhd - Malaysia
03.2015 - 03.2018

QA Tester

SFJBS Consultant - Malaysia
02.2014 - 02.2015

QA Tester

Accord Infocom - Malaysia
04.2013 - 01.2014

QA Tester

Anax Global - Malaysia
02.2012 - 01.2013

Bachelor of Technology -

Jawaharlal Nehru Technological University (JNTU)
Chiranjeevi Boddeti