Hi, I’m
CHIRO ROBINSON
Lancaster,SC
Summary
High-performing customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
9
years of professional experience
Work History
TargetRock Hill, South Carolina
Beauty Consultant
05.2023 - Current
Job overview
- Provided beauty advice and product recommendations to customers.
- Assisted customers in selecting products based on their individual needs and preferences.
- Demonstrated knowledge of the latest makeup trends and techniques.
Self Employed ServicesLancaster, South Carolina
Nanny
03.2021 - 07.2023
Job overview
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Developed positive relationships with each child by providing nurturing care.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Instructed the children in proper behavior, manners, health habits.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Kept detailed records of each child's progress including meals eaten, naps taken..
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Great ClipsMonroe, North Carolina
Salon Licensed Cosmetologist
01.2016 - 03.2021
Job overview
- Delivered positive customer experiences through proactive handling of requests or complaints
- Maintained store inventories and ordered new materials.
- Enhanced business profile, brand awareness and client satisfaction with video tutorials
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Supported reception desk, receiving phone calls, and entering appointments.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Attracted potential customers by marketing products and services.
- Cross-sold and upsold company products and services to increase revenue.
ConvergysCharlotte, North Carolina
Call Center Customer Service Agent
04.2015 - 02.2017
Job overview
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Assisted customers with troubleshooting and resolving technical issues.
- Implemented new procedures to meet customer needs and deliver exceptional service.
- Built rapport with customers through actively listening to maximize opportunities.
- Completed basic account updates to maintain current customer information.
- Met both qualitative and quantitative targets for 2 years in a row.
- Recognized and seized opportunities for sales referrals following appropriate processes
- Improved job knowledge with continuous training and expert use of available knowledge bases.
Education
Paul Mitchell The School
11.2015
Skills
- Possess expert knowledge of products and services the company offered
- Handle 50 calls daily, with duties including signing up new customers
- Received an average 90% customer satisfaction rating
- Maintained a professional demeanor
- Account updating
- Self-starter
- Quality Assurance Controls
- Prioritization
- Microsoft Office Expertise
Timeline
Beauty Consultant
Target
05.2023 - Current
Nanny
Self Employed Services
03.2021 - 07.2023
Salon Licensed Cosmetologist
Great Clips
01.2016 - 03.2021
Call Center Customer Service Agent
Convergys
04.2015 - 02.2017
Paul Mitchell The School
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