CHIRSTINE Akuaku
Silver Spring,Md
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Care Administrator
WINDOW NATION
07.2021 - Current
- Developed strong relationships with key accounts, providing personalized support that led to increased loyalty and trust.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced average call handling time by implementing effective problem-solving strategies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CARETAKER
AGELESS HEALTHCARE LLC
09.2018 - 07.2021
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained required records of work hours, budgets and payrolls.
PHARMACY REVIEW CLERK
JOHN HOPKINS INTERNATIONAL
09.2016 - 09.2018
- Reviewed files, records and other documents to obtain information to respond to requests.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
OFFICE ASSISTANCE
INSTRASTAFF TEMP AGENCY
10.2015 - 08.2016
- Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to work stations in a timely manner
- Upheld office schedule to ensure day-to-day business needs were met
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary
- Ensured all current patient information was updated and collected appropriately according to organization and industry standards.
CUSTOMER SERVICE SPECIALIST
CAEI TEMP AGENCY/BALTIMORE GAS AND ELECTRIC
10.2012 - 04.2014
- Maintained customer accounts and responded to customer inquiries regarding products and services; acted as interdepartmental liaison to assist with problem/issue resolution
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customer service improvement initiatives to decrease customer wait times.
FLIGHT ATTENDANT
COMAIR AIRLINES DELTA CONNECTION
08.2007 - 02.2012
- Coordinated crew briefings in flight details and special conditions
- Greeted passengers, assessed tickets and assisted with proper placement
- Demonstrated use of emergency equipment and proper evacuation procedures
- Assisted elderly and disabled passengers as needed
Education
Associate of Applied Science -
Howard Community College
Columbia, MD 01.2024 - Current
DUVAL HIGHSCHOOL
01.2003
Skills
- Office Management
- Team Building
- Positive Language
- Attentiveness
- Customer Service
- Report & Document Prep
- Expense Reduction
- Time Management
- Problem Solving
- Records Management
- Meeting & Event Planning
- Inventory Management
Timeline
Associate of Applied Science -
Howard Community College
01.2024 - Current
Customer Care Administrator
WINDOW NATION
07.2021 - Current
CARETAKER
AGELESS HEALTHCARE LLC
09.2018 - 07.2021
PHARMACY REVIEW CLERK
JOHN HOPKINS INTERNATIONAL
09.2016 - 09.2018
OFFICE ASSISTANCE
INSTRASTAFF TEMP AGENCY
10.2015 - 08.2016
CUSTOMER SERVICE SPECIALIST
CAEI TEMP AGENCY/BALTIMORE GAS AND ELECTRIC
10.2012 - 04.2014
FLIGHT ATTENDANT
COMAIR AIRLINES DELTA CONNECTION
08.2007 - 02.2012
DUVAL HIGHSCHOOL
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