Summary
Overview
Work History
Education
Skills
Timeline
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Chisa Lewis

Memphis,TN

Summary

Adaptable Business Support Coordinator with 15+Years of experience in General Customer Service and Data Entry providing operational oversight and enhancements. A record of Leadership innovation and effectiveness in managing teams departments customer services toward function and quality goals, success in many solution that guide companies through periods of dynamic change. Recognized for consistency in achieving and profitability and exceeding corporate goals and expectations.

Overview

16
16
years of professional experience

Work History

Business Support Coordinator

Methodist Le Bonheur Healthcare
12.2013 - Current
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced communication between departments with proactive coordination and collaboration efforts.
  • Maintained clerical and data entry time management,research and collecting data.
  • Improved customer satisfaction by providing timely and professional support to clients and stakeholders.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Served as key liaison between management teams, ensuring seamless flow of information across various departments within organization.
  • Increased office efficiency by researching emerging technological trends to recommend suitable software.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Enhanced profitability 100% through careful expense management modifications.

Warehouse Supervisor

Nike Inc, Footwear
08.2008 - 10.2013
  • Improved warehouse efficiency by implementing new inventory management systems and processes.
  • Reduced order processing times by streamlining picking, packing, and shipping processes.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Maintained accurate records for all inventory transactions, ensuring timely reporting and data analysis.
  • Reduced stock discrepancies by conducting regular audits and monitoring inventory levels closely.
  • Assisted upper management in developing budgets for labor costs, equipment purchases, and facility upgrades based on forecasted workload demands.
  • Assigned tasks to team members to complete within designated time frames.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
  • Handled day-to-day shipping and receiving overseeing more than [800] packages per day.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Reduced order processing times by streamlining picking, packing, and shipping processes.

Education

Some College (No Degree) - Computer Engineering Technology

Lane College
Jackson, TN

No Degree - Medical Assisting

Career Academy Inc
Memphis, TN
06.2008

High School Diploma -

Northside High School
Memphis, TN
06.2000

Skills

  • Billing
  • MS PowerPoint, Excel, Microsoft Word
  • Clerical and Data Entry
  • Data entry proficiency
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Team Leadership
  • Excellent Communication skills
  • Customer service excellence
  • Multi-line phone proficiency
  • Scheduling

Timeline

Business Support Coordinator

Methodist Le Bonheur Healthcare
12.2013 - Current

Warehouse Supervisor

Nike Inc, Footwear
08.2008 - 10.2013

Some College (No Degree) - Computer Engineering Technology

Lane College

No Degree - Medical Assisting

Career Academy Inc

High School Diploma -

Northside High School

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Chisa Lewis