Chisa D. O’Quinn
Seattle,WA
Summary
Detailed oriented professional with the ability to think strategically, communicate effectively, and manage multiple relationships. Proven ability to collaborate well with cross functional teams and effectively implement solutions to resolve issues. Demonstrated ability to work successfully with individuals from diverse backgrounds and abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Wise, Senior Technical Assistance & Training Manager
Washington Initiative For Supportive Employment
Tukwila, WA
07.2022 - 04.2023
- Designed, implemented, and project managed regional/national Equity Initiatives, trainings, and presentations.
- Developed, delivered, and facilitated local, state, regional and national training, lectures and conversations that promoted long-term employment of people with disabilities with focus on Employment Consultants, middle management, and inter-agency collaboration.
- Implemented and monitored contract deliverables, budgets and staffing for agency's largest strategic partner.
- Provided representation and advocacy for underrepresented/marginalized groups in professional meetings, conferences, and forums.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Wise, Program Manager
Washington Initiative For Supportive Employment
Tukwila, WA
07.2018 - 07.2022
- Person Centered Planning: facilitated, coordinated, and executed 30+ person centered planning sessions.
- Work Study Program Manager: recruited, hired and trained 15 college work students to work as job coaches in local transition programs and employment agencies.
- Event Coordination: Co-coordinated a county wide Transition fair with over 1000 attendees and 25 service providers.
- Diversity and Equity: Providing consultation, training and technical assistance with strategies surrounding accessibility and outreach for minority and multicultural communities. Facilitated 25 Equity Conversations across Western Washington.
- Published national podcasts, blogs, and articles.
- Community Partner and participated in Employment First, APSE, and TASH meetings and conferences.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Personal Agent
UCP Connections
Portland, OR
02.2015 - 07.2018
- Provided advanced level case management to individuals with Developmental Disabilities
- Completed and reviewed client annual needs assessments
- Ability and skill to analyze support and service issues, evaluate alternatives and develop sound, independent conclusions, and recommendations
- Participated in system advisory groups to address current developments and issues regarding people with disabilities
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Master of Social Work - Direct Practice
Graduate School of Social Work Portland State University
Portland, OR06.2002
Bachelor of Science - Sociology
Portland State University
Portland, OR08.2000
Skills
- Business Administration
- Team Direction
- Networking/Community Building
- Public Speaking
- Staff Presentations
- Project Management
- Leadership Training
- Change Management
- Team Development Strategies
- Diverse Audiences
- Program Management
Timeline
Wise, Senior Technical Assistance & Training Manager
Washington Initiative For Supportive Employment
07.2022 - 04.2023
Wise, Program Manager
Washington Initiative For Supportive Employment
07.2018 - 07.2022
Personal Agent
UCP Connections
02.2015 - 07.2018
Master of Social Work - Direct Practice
Graduate School of Social Work Portland State University
Bachelor of Science - Sociology
Portland State University
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