Chisako Shackelford
Honolulu,HI
Summary
Hospitality professional with extensive experience transitioning into HR. Expected completion of Bachelor's degree in HR management by November 2026. Committed to applying skills in administration and problem-solving in a practical HR setting.
Overview
3
3
years of professional experience
Work History
Front desk/Administrator
Staffing Solutions of Hawaii
Honolulu, HI
08.2025 - Current
- Created a welcoming atmosphere by greeting clients and visitors professionally.
- Managed incoming calls, directing inquiries to appropriate personnel promptly.
- Executed administrative tasks including filing, copying, data entry, and scanning documents.
- Monitored lobby security cameras to ensure safety and compliance.
Marketing Concierge
Hilton Grand Vacations
Honolulu, HI
10.2024 - 06.2025
- Facilitated vacation club sales presentations by inviting potential guests.
- Addressed guest inquiries promptly, ensuring effective resolution of concerns.
- Maintained current knowledge of local events and attractions for guest engagement.
- Investigated guest complaints, employing critical thinking to achieve swift resolutions.
Call Center Representative
pikul
sapporo, hokkaido
06.2022 - 07.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on product features and troubleshooting steps.
- Handled high call volumes while maintaining quality service standards.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT11-2026
Skills
- Customer service and support
- Data entry and administrative skills
- Time management
- Fluent in Japanese
- Problem-solving
- Communication skills
Timeline
Front desk/Administrator
Staffing Solutions of Hawaii
08.2025 - Current
Marketing Concierge
Hilton Grand Vacations
10.2024 - 06.2025
Call Center Representative
pikul
06.2022 - 07.2024
Bachelor of Science - Human Resources Management
Western Governors University