Summary
Overview
Work History
Education
Skills
Timeline
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Chisom Nwachukwu

Chisom Nwachukwu

Houston,TX

Summary

Salesforce Certified Administrator with 3+ years of experience in implementation and integration for two orgs in Manufacturing and Sales. Skilled in creating functional dashboards and reports, trained over 200+ users on Salesforce and increased revenue with 12% by integrating product tools

Overview

17
17
years of professional experience

Work History

Salesforce Administrator

Westlake Chemical
08.2022 - Current
  • Built custom objects to track and manage customer data, improving efficiency and productivity.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity
  • Responsible for maintaining an Org with 300+ Standard users and 200 Identity users
  • Managed ongoing support request and administrative needs of users
  • Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.
  • Set up and controlled user access levels across databases to protect important data.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.

Senior Data Entry Specialist

PSI Global Logistics
05.2017 - 03.2022
  • Improved and consolidated spreadsheets, increasing efficiency by 11%
  • Compiled data and reviewed information for accuracy prior to input.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Check source documents to ensure accuracy
  • Adhered to all internal security procedures to comply with company policy
  • Supervised 3 junior specialists to ensure accurate and consistent records
  • Maintained records for 4500+ Clients

Data Entry Specialist

JP Morgan Chase
04.2013 - 08.2013
  • Sorted through 1000+ Personal checks and Money Orders Daily to ascertain validity.
  • Operated Imaging machine to capture images of deposits.
  • Helped organize deposits in storage and disposed of said deposits when appropriate.
  • Compiled data and reviewed information for accuracy prior to input
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization
  • Produced monthly reports using advanced Excel spreadsheet functions
  • Sorted documents and maintained organized filing process
  • Executed data verification to detect errors
  • Corrected data entry errors to prevent later issues such as duplication or data degradation

Administrative Assistant

Robert Half
06.2006 - 05.2011
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Education

Bachelors - Business Administration And Management

Texas Southern University
Houston, TX
05.2016

Associate of Science - Business Management

University of Houston – Downtown
Houston, TX
08.2013

Skills

  • Salesforce Administrator Certified
  • User Acceptance Testing (UAT)
  • Dashboard Design
  • Business Intelligence Data Modeling
  • Customer Needs Assessments
  • Data Conversion and Migration
  • Workflow Configuration
  • User Management
  • Google Analytics Certified
  • Proficient in Microsoft Word, Excel, Powerpoint, & Access
  • Data Analysis

Timeline

Salesforce Administrator

Westlake Chemical
08.2022 - Current

Senior Data Entry Specialist

PSI Global Logistics
05.2017 - 03.2022

Data Entry Specialist

JP Morgan Chase
04.2013 - 08.2013

Administrative Assistant

Robert Half
06.2006 - 05.2011

Bachelors - Business Administration And Management

Texas Southern University

Associate of Science - Business Management

University of Houston – Downtown
Chisom Nwachukwu