Summary
Overview
Work History
Education
Skills
Timeline
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CHISOME B. TATUM

Canton,GA

Summary

Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10 years of assisting clients with financial planning processes and assessing financial data. Focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Offering dynamic collaboration and decision making skills. With expert knowledge regarding risk management. I firmly believe that my skill set will contribute towards the achievement of the missions and values of your team. My leadership qualities and problem-solving capabilities will bring value to your organization as we soar to the next level together.

Overview

11
11
years of professional experience

Work History

Relationship Manager

Capital One
06.2019 - Current
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Responded to dealer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Ensure compliance with underwriting policies and procedures. Weighing risk issue while maintaining exceptional dealer relationship.
  • Managed Territory of over 45 dealership.
  • Increased sales and product usage by 10-15% quarterly

Member Service Advisor/Consumer Loans Underwriter

IBMSECU
12.2017 - 06.2019
  • Ensuring that we meet the financial needs of our clients while making sure our team is adhering to policy and procedures as well as following Federal Regulations and lending requirements
  • Acting Manager in absence of Manager, Underwriting all branch loans doing credit working with mortgage team to help our members obtain new homes, ensuring our audits are complete, performing loan closings, training new hires as well as being the liaison for building community relations with other businesses as well as city officials.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Branch Account Manager

One Main Financial
06.2016 - 08.2017
  • My responsibility as a branch account manager was taking loan application from customers, underwriting all consumer loans at our 15million dollar branch and selling additional loan products
  • I also serviced those loans from taking payments to processing paid out documents, doing collections on unpaid loans, offering borrower assistance programs, inputting data in the system, etc
  • I was also afforded the responsibility to build professional relationships with local business encouraging them to come on board our team as a merchant to not only help our customer base but to also benefit our local community.
  • Boosted sales and customer loyalty through incentive programs.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Banker

PNC Bank
03.2013 - 06.2016
  • Ensuring that we meet the financial needs of our clients, giving them a five-star customer service experience, following internal compliance and audit guidelines, as well as following Federal Regulations and lending requirements
  • Here I obtained my NMLS certification and was able to provide our clients with Home equity loans as well
  • Apart of a Sigma 6 Branch.

Education

No Degree - Some College

Saginaw Valley State University
Bay City, MI

High School Diploma -

Inkster High School
Inkster, MI
2010

Skills

  • Sales Expertise
  • Financial Services
  • Risk Management
  • Time Management
  • Sales and Marketing
  • Regulatory Compliance
  • Product Knowledge
  • Critical Thinking
  • Customer Relationship Management
  • Verbal and Written Communication
  • Credit analysis
  • Policy Interpretation

Timeline

Relationship Manager

Capital One
06.2019 - Current

Member Service Advisor/Consumer Loans Underwriter

IBMSECU
12.2017 - 06.2019

Branch Account Manager

One Main Financial
06.2016 - 08.2017

Banker

PNC Bank
03.2013 - 06.2016

No Degree - Some College

Saginaw Valley State University

High School Diploma -

Inkster High School

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CHISOME B. TATUM