Chisomo Kakhobwe
1276, River Road APT 3, Edgewater,New Jersey
Summary
As an Associate with 5 years of experience, I have a proven track record in enhancing customer satisfaction and streamlining inventory processes at Chipiku Stores Company. My ability to effectively communicate customer feedback and complaints to management results in swift resolutions and increased customer satisfaction. Skilled in conflict resolution and proficient in MS Office, I excel in fast-paced environments, improving order fulfillment accuracy significantly. Demonstrates strong customer interaction abilities and a commitment to excellence. I am a reliable, detail-oriented team player committed to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Stock Associate
Chipiku StoresComapny
12.2017 - 05.2022
- Answered customer questions and provided detailed product information. :Managed approximately 30 daily incoming calls, emails, and faxes from customers.'
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Verify product receipts, merchandise deliveries, and product storage to ensure accuracy and compliance.
- Oversee product movement, both internally and externally, to keep track of important merchandise and items.
- Monitor inventory levels to determine when to request new orders or supplies.
- Work in-store to return merchandise to its correct location and keep the store presentable for customers.
- Greeted customers and directed them to requested products.
- Maintained effective team member communication.
Warehouse Associate
Ebenezzer Investments
08.2014 - 07.2016
- Consistently lifted materials weighing as much as 45 pounds.
- Increased accuracy in picking orders by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted in the loading and unloading of deliveries and shipments on trucks.
- Used forklifts and other power equipment to transport heavy loads across the warehouse.
- Move materials within the facility to meet warehouse organizational requirements and management directives.
Education
Master of Science - Social Sciences
University of Malawi
Bunda College Of Agiculture06.2016
Bachelor of Science - Agriculture
University of Malawi
Bunda College Of Agiculture07.2006
Skills
- Conflict Resolution
- Point of sale Knowledge
- Food and Wok place Safety
- Packaging
- Money Handling Ability
- Customer interaction
- Stocking and Replenishing
- MS Office
- Complaint Resolution
Timeline
Stock Associate
Chipiku StoresComapny
12.2017 - 05.2022
Warehouse Associate
Ebenezzer Investments
08.2014 - 07.2016
Master of Science - Social Sciences
University of Malawi
Bachelor of Science - Agriculture
University of Malawi
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