Christopher Ishmael
Las Vegas,NV
Summary
Experienced telecommunications professional with a strong foundation in managing and maintaining intricate transmission systems. Recognized for dedication to team collaboration and consistently achieving reliable communication networks. Thrives in dynamic environments, adapting quickly to changing operational needs, and showcasing technical acumen and effective problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Multichannel Transmission Systems Operator
Army National Guard
07.2018 - Current
- Operates complex communication devices, antennas, and associated equipment
- Performs maintenance on assigned communication equipment, vehicles, security devices, and power generators
- Maintains accountability and serviceability of thousands of dollars worth of military weapons and sensitive equipment with no losses
- Sets up antennas and mobile communication units during military fielded exercises
- Reported all unusual incidents to supervisor and program director.
Loan Verification Specialist
Soaren Management
07.2023 - 07.2024
- Upheld confidentiality of sensitive applicant information, adhering to strict privacy policies throughout the entire verification process.
- Increased accuracy in calculating debt-to-income ratios by thoroughly analyzing financial documents provided by applicants.
- Contributed to the development of training materials for new hires, ensuring a consistent understanding of job responsibilities across the team.
- Increased customer satisfaction by providing timely updates on the status of their loan application and addressing any concerns or queries.
- Collaborated with underwriters to ensure accurate assessment of risk in each loan application, leading to better decision-making.
Customer Service Representative
Skyes Enterprise
10.2020 - 07.2023
- Handled customer inquiries both phone and by email
- Interacted with customers to gain long-term customer loyalty
- Received inbound calls from customers regarding services
- Provided exceptional service and engagement via telephone
- Identified, researched and resolved customer issues using computer system
- Reported all customer complaints and praise to store manager
- Scheduled quality appointments with customers by making outbound phone calls
- Documented all calls and authorizations with accuracy.
Assistant
Clark County Elections
08.2020 - 11.2020
- Organized and conducted training sessions, file reviews
- Scanned consents and important documents accurately and in a timely fashion
- Scheduled and organized complex activities such as meetings, travel, conferences, and department activities
- Sorted and distributed mail and signed for packages.
Education
Associate in Science (A.S.) - Cybersecurity
University of Phoenix
03.2025
Skills
- Computer Skills
- Outbound Calls
- Communication Skills
- Strong Organizational Skills
- Microsoft Office Suite
- Problem-Solving
- Customer Service
- Security clearance
Timeline
Loan Verification Specialist
Soaren Management
07.2023 - 07.2024
Customer Service Representative
Skyes Enterprise
10.2020 - 07.2023
Assistant
Clark County Elections
08.2020 - 11.2020
Multichannel Transmission Systems Operator
Army National Guard
07.2018 - Current
Associate in Science (A.S.) - Cybersecurity
University of Phoenix
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