Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chitic Underwood~Scott

Atlanta,GA

Summary

Results-driven Janitorial Cleaner excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Overview

14
14
years of professional experience

Work History

Janitorial Cleaner

AMB Janitorial Services
Atlanta, GA
02.2015 - Current
  • ABM, Janitorial Cleaning Service, Manager Mr. Jeffery S. .770-354-5790 , to deliver guests immaculate, safe environments that reflected well on employer.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.

Senior Waitress

IHOP Restaurants LLC
Atlanta, GA
06.2008 - 06.2015
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Managed food resources, memorized orders and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Supervised server staff and simultaneously served personal section of tables.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

High School Diploma -

Frederick Douglass High School
225 Hamilton E Holmes Dr. Atlanta, Ga.30318
05.1991

Skills

  • Surface Polishing
  • Positive Team Player
  • Janitorial Duties
  • Industrial Equipment Operation
  • Safety Standards
  • Public Relations
  • Supply Inventory Management
  • Public Safety
  • Guest Satisfaction
  • OSHA Standards
  • New Employee Training

Timeline

Janitorial Cleaner

AMB Janitorial Services
02.2015 - Current

Senior Waitress

IHOP Restaurants LLC
06.2008 - 06.2015

High School Diploma -

Frederick Douglass High School
Chitic Underwood~Scott