Chitiffany Douglas
Shreveport,LA
Summary
Results-driven Remote Call Center Representative with 8 years of experience in high volume call center environment. Expertise in addressing claims inquiries, debit card issues, and account management. Demonstrated ability to assist customers with HSA contributions, eligible expenses, and tax related inquiries while managing 30–40 calls daily and ensuring confidentiality.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
Foundever
11.2024 - 09.2025
- Handled high-volume inbound customer calls while providing professional and personalized support.
- Assisted customers with account inquiries, transactions, website navigation, and service-related issues to enhance overall customer satisfaction.
- Resolved customer issues through thorough account research, information review, and efficient navigation of multiple systems to ensure timely solutions.
- Accurately documented customer interactions, resolutions, and follow-up actions.
- Protected confidential customer information while following established policies and procedures.
- Maintained high productivity and quality standards in a remote call center environment to consistently meet customer service expectations.
Customer Service Representative
Aspen Dental
04.2024 - 10.2024
- Handled inbound customer calls, assisting patients with account, billing, scheduling, and service inquiries to enhance customer satisfaction.
- Verified customer information and updated account records to ensure accuracy and maintain data integrity.
- Navigated multiple systems while maintaining accuracy and providing efficient customer support.
- Resolved routine issues while escalating complex concerns to the appropriate department.
- Communicated professionally and empathetically with customers during sensitive situations, fostering trust and rapport.
Customer Service Representative
Everise
10.2023 - 01.2024
- Managed inbound customer contacts, providing timely account and service support to enhance customer satisfaction.
- Assisted customers with billing, account inquiries, and payments, resolving service concerns to ensure positive customer experiences.
- Researched customer accounts and used multiple systems to identify appropriate solutions.
- Delivered efficient service while meeting quality and productivity expectations.
- Delivered efficient service, consistently meeting quality and productivity standards to support team objectives.
Customer Service Representative
Alorica
09.2021 - 12.2022
- Handled high-volume inbound calls, resolving customer account and service issues efficiently.
- Assisted customers with account inquiries, payment processing, and troubleshooting to enhance satisfaction.
- Used multiple computer systems simultaneously to research information and resolve customer concerns.
- Documented customer interactions and resolutions accurately to support follow-up and service improvement.
- Consistently demonstrated professionalism, active listening, and problem-solving skills.
Customer Service Representative
Teleperformance
07.2016 - 09.2020
- Handled inbound calls, account inquiries, billing questions, and service-related concerns.
- Managed inbound calls, resolving account inquiries, billing questions, and service-related concerns to enhance customer experience.
- Provided customer support in a fast-paced, high-volume call center environment.
- Entered customer information and documented call details accurately to ensure reliable service records.
- Adhered to company procedures, consistently meeting quality, productivity, and customer satisfaction standards.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA 08.2006 - 05.2010
Skills
- Remote Call Center Customer Service
- High-Volume Inbound Calls
- Claims & Account Support
- Billing Inquiries
- Balance & Account Inquiries
- Account management
- Data Entry & Documentation
- Multi-System Navigation
- CRM & Customer Account Systems
- Customer Account Platforms
- Web-Based Applications
- Online Account Management
- Problem Resolution
- Quality & Productivity Standards
- Microsoft Office
- HIPAA & Confidential Information
- Empathetic listening
- Customer Benefits
- Expense Resolution
- Online Account Management
Timeline
Customer Service Representative
Foundever
11.2024 - 09.2025
Customer Service Representative
Aspen Dental
04.2024 - 10.2024
Customer Service Representative
Everise
10.2023 - 01.2024
Customer Service Representative
Alorica
09.2021 - 12.2022
Customer Service Representative
Teleperformance
07.2016 - 09.2020
High School Diploma -
Woodlawn High School
08.2006 - 05.2010