CHITIKIA WILLIAMS
Avon Lake,OH
Summary
With over 15 years of experience in administrative and customer service, I have developed advanced skills in applying a logical approach to finding practical solutions. I have a well-organized nature and inquisitive problem-solving abilities enable me to thrive in challenging situations. I excel at effectively communicating with individuals from diverse backgrounds and varying levels of authority. Additionally, I am adept at efficiently managing multiline phone systems with ease.
Overview
20
20
years of professional experience
Work History
On The Job Trainer
Dish Network Corp
06.2021 - Current
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Obtained or developed training materials such as Rise training material and new hire agendas.
- Maintained updated training records for new hire employees.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
Office Manager
Dr. Glenn Kuemerle DDS
01.2014 - 04.2020
- Schedule patient appointments, process insurance claims, process mail, process and balance office account
- Provide upkeep on all office computers as well as handling any computer problems that may arise
Settlement Specialist / Real Estate Moving Consultant
SIRVA Relocation
01.2010 - 01.2014
- Promoted to Settlement Specialist in 2 years
- Process and maintain mortgage loans for customer, including incoming payments and utility payments
- Approve HUD’s regarding home sales
- Process paperwork for buying and selling a home and process paperwork for title transfer
- Handle collection & disbursement of referral fee payments
- Assist in mortgage pre-approval process
- One-person operation that handled more than 250 customers
- Assisted them with all aspects of the relocation process including money management
- Created flyers to showcase customer homes, set up newspaper advertising, coordinate customer open houses and broker opens
Office Manager
Coldwell Banker
01.2005 - 01.2010
- Personal assistant to more than 25 agents, handling all incoming communication for entire office
- Handled filing, copying, typing, ordering of supplies and set-up of new hires
- Processed payroll, handled paperwork for agent buyer/seller transactions, coordinated closing procedures between Agent/Escrow companies, maintained office equipment
- Maintained all advertising for newspaper, updated internal MLS system on daily basis and coordinated the ad placement for the new published 'Harmon Homes' books
- Type, screen, and track all orders
- Handled expedites and followed-up on all internal issues
Education
High School Diploma -
Elyria High School
Elyria, OH06-1997
Bachelor’s Degree - Small Business Management, Human Resource Management
Cuyahoga County Community College
Cleveland, Ohio05.2022
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
Accomplishments
Developed and contributed to training material that is currently being used for Dish Network new hire onboarding
June 2024
Received best call enterprise wide at Dish Network & training video developed around call
September 2024
Received Director's Award at Dish Network for outstanding contributions to CXO Training & Quality October 2024
Timeline
On The Job Trainer
Dish Network Corp
06.2021 - Current
Office Manager
Dr. Glenn Kuemerle DDS
01.2014 - 04.2020
Settlement Specialist / Real Estate Moving Consultant
SIRVA Relocation
01.2010 - 01.2014
Office Manager
Coldwell Banker
01.2005 - 01.2010
Bachelor’s Degree - Small Business Management, Human Resource Management
Cuyahoga County Community College
High School Diploma -
Elyria High School
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