Chitra Bhupathy
Boise,ID
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Network Engineer position that offers professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information System Engineer
Top Electrical And Engineering Solutions Pte Ltd
07.2020 - 06.2022
- Conducted thorough testing of system components, identifying vulnerabilities and mitigating potential risks.
- Optimized resource allocation by developing capacity planning strategies for IT infrastructure growth.
- Streamlined data management processes by designing and implementing relational database systems.
- Contributed to long-term IT strategy planning by providing insights into current trends, challenges, and opportunities in information systems engineering.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
- Provided end-user support, successfully resolving technical issues in a timely manner through troubleshooting techniques.
Customer Service Engineer
Mandiant (Formerly Known as FireEye Singapore Pte)
11.2018 - 06.2020
- Research reported issues to find resolution through log analysis, problem replication, knowledgebase searches and peer collaboration.
- Build and maintain test environment/lab for testing and troubleshooting.
- Understand and set issue priority based on urgency and business impact.
- Understand the customer’s system configuration, isolating the issue and recommending solutions.
- Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to clients.
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents.
Education
Master of Science - Communication Engineering
Nanyang Technological University
Singapore06.2019
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
India06.2017
Skills
- LAN switching technologies
- Network configuration
- Layer-2/3 protocols
- IP Addressing and Subnetting
- OSPF routing
- Network Troubleshooting Abilities
- Wireless networks troubleshooting
- IP Services
- Cisco switching expertise
- Adaptability and Flexibility
- Technical Support Capabilities
- Team Leadership Qualities
- Effective Communication
Certification
- Cisco Certified Network Associate (CCNA) – June 2024
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Information System Engineer
Top Electrical And Engineering Solutions Pte Ltd
07.2020 - 06.2022
Customer Service Engineer
Mandiant (Formerly Known as FireEye Singapore Pte)
11.2018 - 06.2020
Master of Science - Communication Engineering
Nanyang Technological University
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
- Cisco Certified Network Associate (CCNA) – June 2024
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