Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHITRA BOORLA

Stillwater,OK

Summary

PMP-certified Senior Program and Strategy Leader with 8+ years of experience leading complex, cross-functional programs across healthcare, technology, finance, and regulated environments. Frequently relied on by senior leaders to translate complex data, performance metrics, compliance requirements, and roadmaps into clear insights that guide long-term decisions. Proven expertise in owning end-to-end program lifecycles for data-driven platforms, including data discovery, standardization, governance, automation, dependency management, and data quality frameworks at scale.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Manager - Operations & Merchant Services

OKLAHOMA STATE UNIVERSITY
Stillwater, Oklahoma
10.2024 - Current
  • Oversee programs supporting 350+ merchants, managing $3M+ in annual transaction volume and managing cross-functional operations and technology budgets across finance, IT, compliance, and operations.
  • Lead end-to-end program execution and business operations for a large merchant services network, ensuring PCI-DSS compliance, secure integrations, and reliable financial systems.
  • Direct teams across infrastructure, systems, and application integrations to improve platform reliability, delivery performance, and operational efficiency.
  • Define and deliver IT and business roadmaps aligned to long-term goals, regulatory requirements, and evolving merchant needs.
  • Deliver executive dashboards and KPI reports that improved visibility into initiatives and vendor performance, contributing to 15% cost savings.
  • Manage governance for product and merchant catalog data and vendor partnerships, defining ownership, validation rules, and lifecycle controls while streamlining workflows and reducing processing times by 30%.
  • Finance, Operations, Risk, Compliance and Efficiency (FORCE)

Technical Project Manager

OKLAHOMA STATE UNIVERSITY
Stillwater, Oklahoma
10.2023 - 09.2024
  • Directed IT projects and product roadmap delivery for the Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS), improving prevention reporting systems through automation and Agile delivery.
  • Worked with public health, business, engineering, and operations teams to review program performance, identify improvement opportunities, and translate them into clear requirements aligned with regulatory goals.
  • Oversaw risk, governance, financial forecasting, and day-to-day project execution, delivering technology initiatives on time, within budget, and in compliance with public-sector regulations.
  • Managed application design and process automation efforts, boosting reporting efficiency by 35%, reducing manual errors, and supporting ROI assessment for grant-funded programs.
  • Maintained regular stakeholder communication and program tracking using Asana, keeping leadership and sponsors informed and aligned throughout delivery.
  • Incorporated customer and end-user perspectives into program design and prioritization to improve service outcomes and stakeholder satisfaction.
  • Center for Health Sciences

Graduate Teaching Assistant

OKLAHOMA STATE UNIVERSITY
Stillwater, Oklahoma
08.2021 - 05.2023
  • Supported faculty in improving course quality through planning, coordination, and enhanced teaching strategies using Jira.
  • Analyzed student performance data and streamlined assessments, improving exam scores by 25%
  • SPEARS SCHOOL OF BUSINESS

Project Manager - Trade Operations

NORTHERN TRUST CORPORATION
Bengaluru, India
08.2020 - 08.2021
  • Owned IT and product operations for trade and reconciliation systems, ensuring compliance with financial regulations while strengthening security and infrastructure controls.
  • Managed global analyst teams across EMEA, overseeing resource allocation, budgeting, and forecasting in a matrixed environment to support strategic business priorities.
  • Developed and executed IT and product roadmaps and SOPs, streamlining workflows, improving compliance, and reducing project cycle times by 10% while increasing efficiency by 8%.
  • Owned the full project and product lifecycle, including vendor governance, risk mitigation, and executive reporting on operational performance and contractual obligations.
  • Worked with internal and external partners to improve service delivery and align product capabilities with evolving business needs.
  • Prepared executive summaries that combined financial, operational, and risk insights to support leadership decisions.
  • Supported annual planning, forecasting, and quarterly business reviews by tracking KPIs, aligning initiatives to priorities, and reporting outcomes to senior leadership.

Project Coordinator

EVENTLINKX
Bengaluru, India
09.2017 - 07.2020
  • Coordinated medium- and large-scale product and IT projects and initiatives, shortening delivery timelines by 24% through structured scheduling, milestone tracking, and process optimization.
  • Supported application design, infrastructure setup, and data center operations, contributing to scalable deployments and improved system usability.
  • Built dashboards and reporting tools (Tableau, Power BI) to monitor KPIs and product performance, enabling faster strategic decision-making.
  • Used SQL and Python to analyze datasets, improving reporting accuracy by 30% and informing product and operational decisions.
  • Tracked deliverables in Jira, flagged risks early, and streamlined reporting, improving team efficiency by 25% and keeping leadership informed on progress.
  • Supported operational project execution by monitoring schedules, coordinating vendors, tracking milestones, and maintaining delivery metrics to ensure on-time completion.

Education

Master of Science - Management Information Systems

Oklahoma State University
05.2023

BBA - Finance

St Joseph's College of Commerce
06.2020

Skills

Business Strategy & Governance: Strategic Leadership, Business Strategy, Stakeholder Management, Executive & Vendor Management, Business Growth, Operational Efficiency

Finance & Operations: Financial Planning, Budgeting & Forecasting, OKRs, Annual Operating Planning (AOP), Long-Range Planning (LRP)

Data & Technology:  IT Roadmap Development, Program Execution (Agile, Scrum, Kanban), Product & Catalog Data Management, Data Analytics & Reporting (SQL, Python, Tableau, Power BI), Project Management Tools (Jira, Asana, MS Project)

Certification

• Project Management Professional (PMP)
• Tableau Desktop specialist
• AWS Cloud Practitioner, (Expected 2026)

Timeline

Program Manager - Operations & Merchant Services

OKLAHOMA STATE UNIVERSITY
10.2024 - Current

Technical Project Manager

OKLAHOMA STATE UNIVERSITY
10.2023 - 09.2024

Graduate Teaching Assistant

OKLAHOMA STATE UNIVERSITY
08.2021 - 05.2023

Project Manager - Trade Operations

NORTHERN TRUST CORPORATION
08.2020 - 08.2021

Project Coordinator

EVENTLINKX
09.2017 - 07.2020

Master of Science - Management Information Systems

Oklahoma State University

BBA - Finance

St Joseph's College of Commerce
CHITRA BOORLA