Chitra K

• Actively contributed to the development of a proof of concept for a Digital Thread pilot using Aras Innovator within the Azure DevOps environment.
• Gained exposure to Creo Parametric and Cameo, and successfully integrated them with PLM systems.
• Proactively collaborated with upstream, downstream components, and the Aras technical team to identify and mitigate risks, ensuring adherence to project schedules.
• Led internal demonstrations and actively participated in presentations to the leadership team, effectively communicating project progress and achievements.
• Improved Windchill web services functionality using Java, enhancing overall project efficiency and effectiveness.

• Championed the transition of the project from onsite to offshore, orchestrating a seamless handover while providing comprehensive education to the team to ensure they were equipped to address customer issues autonomously and efficiently.
• Actively led end-to-end design, development, and mentoring initiatives in application modernization and migration from legacy environments.
• Mentored teams to integrate new features and enhance the existing version of the AB Suite builder, an Enterprise Application development framework seamlessly integrated within Visual Studio.
• Collaborated with development teams and architects to prioritize and implement new features within an agile environment, ensuring alignment with project goals.
• Facilitated effective collaboration across diverse teams spanning different time zones, providing regular updates to marketing stakeholders.
• Initiated efforts to reduce component backlog to single digits through proactive engagement with customers and team members.
• Developed and executed a comprehensive plan to enhance the performance of the builder, resulting in a 13% improvement as validated through AQTime monitoring.
• Spearheaded initiatives to optimize COBOL compilation by reducing the volume of generated COBOL files, streamlining the process from Visual Studio to mainframe runtime.
• Led strategic engineering management initiatives to successfully deliver the flagship feature of the product within an Agile environment.
• Acted as a product advocate, engaging with customers to impart product knowledge and serving as a vital liaison between development teams and end-users.
• Received numerous accolades from customers for consistently delivering high-quality fixes promptly, effectively mitigating showstoppers and ensuring uninterrupted progress
• Provided technical guidance and mentorship to junior developers.
• Created and maintained development standards, guidelines, and processes.
• Developed software solutions using various programming languages.
• Identified technology trends and recommended system improvements.
• Managed the full life cycle of software development projects.
• Performed code reviews to ensure quality assurance standards were met.
• Collaborated with stakeholders to define business requirements for new applications.
• Resolved technical issues related to software design and implementation.
• Implemented automated testing tools to ensure the quality of software releases.
• Monitored system performance metrics to proactively identify potential problems.
• Developed documentation for existing systems and procedures.
• Analyzed customer feedback data to make recommendations for product improvement.

• Managed a team of 4 developers tasked with enhancing the Unisys legacy product EAE.
• Directed efforts to maintain the quality of fixes implemented in SmallTalk, addressing issues promptly through troubleshooting and debugging in customer environments.
• Implemented proactive measures, including deploying detours in the product or conducting tests, to swiftly resolve showstopper issues and ensure customer satisfaction.
• Provided level two customer support, adhering to stringent SLAs to meet and exceed client expectations.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Resolved escalated customer complaints or queries promptly and efficiently.

• Guided a team of 3 developers in the design, development, and enhancement phases of the emerging ETL products DataUnion and DataQuality, leveraging VC++.
• Provided guidance and direction to junior developers in areas of coding standards, debugging techniques, software design, and system architecture.
• Oversaw product enhancement initiatives, conducted performance benchmarking, and fine-tuned system performance to optimize functionality.
• Managed the packaging and shipment of products as installable packages using InstallShield, ensuring seamless deployment for end-users.
• Identified opportunities for process improvements, implementing changes when required.
• Developed technical specifications and architecture for software applications.
• Reviewed code written by other developers to ensure quality assurance standards were met.
• Performed unit testing on all code developed before release into production environment.

As a product developer for the ERP system Ramco eApps using VC++, I undertook the following responsibilities:

• Customized new features to meet the specific requirements of clients, particularly providing tailored product support for Swatch AG in Switzerland.
• Engaged in regular communication with onsite coordinators to effectively gather and analyze requirements, ensuring precise alignment between client needs and development efforts.
• Ensure the timely delivery of high-quality features and enhancements.
• Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
• Maintained existing software systems by identifying and correcting software defects.
• Resolved issues reported by users in a timely manner while adhering to SLAs.